Assistant Operations Manager (Data Conversion)

Straive; Parañaque; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Straive is seeking an Assistant Operations Manager to oversee the end-to-end data conversion lifecycle—from extraction and mapping to transformation, validation, and delivery—ensuring high accuracy and strong client relationships across complex data pipelines.

You will lead and develop the team, optimize processes to meet SLA standards, and coordinate client reports and updates, driving continuous improvement in data operations and delivery quality.

Qualifications

• Leadership experience: 3+ years in a supervisory or managerial role in a BPO or data-centric operation.
• Domain expertise in data conversion lifecycle (ETL, schema mapping, data validation).
• Bachelor’s degree required in CS/IT/Engineering/Data-related field.

Responsibilities

• Oversee end-to-end data transformation, mapping, cleansing, and validation workflows.
• Analyze client specs to streamline pipelines, implement automation, and maintain data governance standards.
• Direct and develop team leaders and data specialists to meet high accuracy and throughput targets.
• Serve as operational contact for client reports, project updates, and quality initiatives.

Skills

Analytical skills

Process mapping

Client communication

Leadership

Data lifecycle knowledge

Education

Bachelor's degree in Computer Science, Data Management, IT, Engineering, Math, or related field

Tools

Automation tools

Scripting

AI-assisted data extraction

Job description

The Assistant Operations Manager oversees the end-to-end data conversion lifecycle—from extraction and mapping to transformation, validation, and delivery. This role ensures operational efficiency, high-accuracy data quality, and strong client relationships across complex data pipelines.

Key Responsibilities

• Data Lifecycle Oversight: Manage end-to-end data transformation, mapping, cleansing, and validation workflows across structured and unstructured datasets.
• Process & SLA Optimization: Analyze client specs to streamline pipelines, implement automation, shorten turnarounds, and maintain strict SLA/data governance standards.
• Team Leadership: Direct, mentor, and capacity-plan for team leaders and data specialists to meet high accuracy and throughput targets.
• Client Management: Serve as an operational contact for client reports, project updates, and quality improvement initiatives.

Qualifications

• Leadership Experience: Minimum 3 years in a supervisory or managerial role within a BPO or data-centric operation.
• Domain Expertise: Strong grasp of the data conversion lifecycle (ETL, schema mapping, data validation, and unstructured-to-structured processing).
• Education: Bachelor’s degree in Computer Science, Data Management, IT, Engineering, Math, or a related field.
• Skills: Strong analytical, process-mapping, and client communication abilities.

Preferred Qualifications

• Exposure to automation tools, scripting, or AI-assisted data extraction.
• Background in Lean Six Sigma or process optimization.
• Experience managing large-scale document or digital asset conversion projects.