Assistant Manager Training

Infosys BPM Philippines; Central Luzon; Sur place; PHP 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Quarterly performance bonus

HMO and Life Insurance for employee &

2 dependents at no cost

24 leaves annually

Résumé du poste

Infosys BPM Philippines is seeking an Assistant Training Manager to lead a Trainers team in Clark, Philippines. The role emphasizes strong people management, performance coaching, and rapid response to client escalations within a dynamic BPO finance environment.

The candidate should bring 3+ years in Training Team Lead or Assistant Training Manager roles, be comfortable with night shifts, and adapt quickly to tools and process changes while driving quality and efficiency.

Qualifications

• Bachelor's degree is required (any field).
• Minimum 3 years in Training Team Lead or Assistant Training Manager in a BPO, preferably Financial Campaign/Shared Services.
• Willingness to work night shift.
• Onsite in Clark, Philippines.

Responsabilités

• Effectively manage a team of Trainers including resource planning, career planning, performance management, attrition management.
• Coach and develop team members; bridge knowledge gaps and address skill issues.
• Conduct competency-based interviewing when hiring resources.
• Foster teamwork and collaboration with peers and leadership.
• Raise standards aligned with business goals and maintain strong operational awareness.
• Drive continuous improvements to processes, workflows, and the work environment.
• Lead team through process changes and updates.

Connaissances

Team leadership

Communication skills

Analytical thinking

Interpersonal skills

Formation

Bachelor's degree

Outils

Tool adaptation

Description du poste

Are you ready to make an impact? Join Infosys BPM as an Assistant Training Manager and jumpstart your career!

Key Responsibilities

• Effectively manage a team of Trainers including tasks such as resource planning, career planning, performance management, attrition management etc.
• Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues.
• Conducts competency-based interviewing when hiring resources.
• Fosters teamwork and collaboration with peers and the broader leadership team.
• Raises standard in alignment with business goals by demonstrating strong operational awareness.
• Demonstrates initiative to ensure continuous focus on improving departmental and corporate processes, procedures, workflows, and work environment.
• Leads team through changes - Familiarize the team with the latest process update and changes.

General Skills (Communication and Soft Skills)

• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Ability to present oneself as positive, polite, and professional

Technical Skills

• Experience in managing Trainers.
• Effectively handle client escalations and formulate actions to resolve any concerns.
• Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes.

Key Requirements

• Bachelor's degree graduate, any field.
• Minimum of 3 years Training Team Lead or Assistant Training Manager experience from a BPO environment for a Financial Campaign or Financial Shared Services is a plus.
• Amenable to work on night shift
• Amenable to work on ONSITE set up in Clark.
• Ability to work quickly and independently with attention to detail and the ability to meet deadlines.
• Strong organizational and interpersonal skills

Why Infosys

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”