Assistant Manager – Sales and Retention

Go-Get Data Consultancy; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

Go-Get Data Consultancy is looking for an Assistant Operations Manager for Sales & Retention in Taguig City. This full-time role will involve collaborating with the Operations Manager to oversee daily operations, monitor team performance, provide coaching, and drive sales and retention strategies. Candidates should have 3-5 years of experience in call centers, strong leadership skills, and a proven track record in sales management. Local applicants only. Join us to enhance customer experience and operational efficiency.

Qualifications

• Minimum of 3-5 years of experience in a call center or customer service environment.
• Proven track record in sales and retention management.
• Open to Filipinos and local applicants only.

Responsibilities

• Assist the Operations Manager in planning and directing daily operations.
• Monitor and analyze team performance metrics.
• Provide coaching and training to team leaders and agents.
• Collaborate with other departments for operational efficiency.
• Address operational issues promptly.

Skills

Leadership skills

Communication skills

Data analysis

Problem-solving

Education

Bachelor's degree

Job description

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions Limited, you will play a key role in driving the sales and retention performance of our call centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with the Operations Manager to oversee the day-to-day activities of our sales and retention teams, ensuring that we provide exceptional service to our customers while meeting performance targets.

What You’ll Be Doing:

Assist the Operations Manager in planning, organizing, and directing the daily operations of the sales and retention teams.

Monitor, analyze, and report on team performance metrics, identifying areas for improvement and implementing strategies to increase sales and customer retention.

Provide ongoing coaching and training to team leaders and agents to enhance their skills and improve performance.

Collaborate with other departments to ensure smooth integration of sales and retention activities, optimizing overall operational efficiency.

Address operational issues or challenges promptly to minimize impact on team performance and customer experience.

Contribute to the development and implementation of new sales and retention initiatives, aligned with business objectives.

Ensure compliance with all relevant policies, procedures, and regulatory requirements.

• Minimum of 3-5 years of experience in a call center or customer service environment, with a proven track record in sales and retention management.
• Open for Filipinos and local applicants only.

What We’re Looking For

• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Proficiency in data analysis and performance management.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving and decision-making abilities.