Assistant Manager - Instructional Design

EXL; Pasay; On-site; PHP 500,000 - 700,000; Full time

Job summary

EXL is looking for an Assistant Manager - Instructional Design to create engaging learning experiences and educational materials. You will collaborate with experts to align content with learning objectives. The ideal candidate will have expertise in instructional design theories, proficiency in eLearning tools, and must have a minimum of one year in the current role. This position is based in the Philippines and requires strong communication skills and project management abilities.

Qualifications

• Candidates must have a minimum of one year in the current role.
• Should not be on PDP/Disciplinary action within 6 months from date of NOD.
• Should not be on PIP during the time of application.
• Candidates must have a 3.5 or above average/rating for the last 6 months.
• Must have no issues on attendance, reliability and punctuality.
• With recommendations and positive feedback from the support/management team.

Responsibilities

• Define and document clear learning objectives.
• Conduct needs assessments and learner analysis.
• Collaborate with SMEs to gather and validate content.
• Design and develop instructional materials (eLearning, manuals, guides).
• Apply instructional design models (e.g., ADDIE, SAM).
• Develop assessments to measure learning outcomes.
• Maintain and update course materials for relevance and accuracy.

Skills

Communication Skills

Service Design

Education

Expertise in instructional design theories and adult learning principles

Proficiency in eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate)

Familiarity with LMS platforms (e.g., reNew)

Tools

Storyline 360

Rise 360

Job description

Assistant Manager - Instructional Design

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Job Info

• Job Identification 7497
• Posting Date 04/29/2026, 03:50 PM
• Experience (In Years) 0-3

Job Description

An Instructional Designer creates engaging and effective learning experiences by designing educational materials, courses, and training programs. They work closely with subject matter experts (SMEs) and stakeholders to ensure content aligns with learning objectives and meets the needs of the target audience.

Responsibilities

• Define and document clear learning objectives
• Conduct needs assessments and learner analysis
• Collaborate with SMEs to gather and validate content
• Design and develop instructional materials (eLearning, manuals, guides)
• Apply instructional design models (e.g., ADDIE, SAM)
• Develop assessments to measure learning outcomes
• Maintain and update course materials for relevance and accuracy

Output

• Course Outline
• Trainer Observation
• Train the Trainer Session (T3)
• eLearning (Level 1 – 4)
  • Storyline 360
  • Rise 360
• One Pager
  • Cheat Sheet
  • Announcements (Process updates)
  • Etc
• Video
  • Explainer Video
• Powerpoint Deck
  • Training Slides and Facilitator Guide

Qualifications

• Expertise in instructional design theories and adult learning principles
• Proficiency in eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate)
• Familiarity with LMS platforms (e.g., reNew)
• Strong visual design and storyboarding skills
• Project management and collaboration abilities
• Candidates must have a minimum of one year in the current role.
• Should not be on PDP/Disciplinary action within 6 months from date of NOD.
• Should not be on PIP during the time of application.
• Candidates must have a 3.5 or above average/rating for the last 6 months.
• Must have no issues on attendance, reliability and punctuality.
• With recommendations and positive feedback from the support/management team.

Required Skills

• Communication Skills
• Service Design

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI‑led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visitwww.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.