Assistant Manager - GDS Travel Cebu Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

TASQ Staffing Solutions in Cebu City is seeking a Travel BPO Team Lead to guide a group of travel consultants onsite. You will craft intricate itineraries and ensure service excellence for a major travel campaign.

The role requires 1-2 years in BPO leadership for travel, plus at least 1 year of GDS experience (Amadeus, Sabre, Galileo). Onsite work in Cebu with a focus on coaching and performance management.

Qualifications

• 1-2 years of BPO Team Lead or Assistant Manager experience supporting a Travel campaign.
• At least 1 year of GDS experience.

Responsibilities

• Lead and coach a travel consultant team, guiding them through complex itineraries with accuracy.
• Serve as the escalation point for Amadeus, Sabre, and Galileo system commands.
• Monitor key metrics like AHT, CSAT, and booking accuracy to drive improvements.

Skills

Team leadership

Coaching

BPO experience

Travel industry knowledge

Education

Some college

Tools

Amadeus

Sabre

Galileo

Job description

Job Description:

Work Setup: Onsite

Work Location: Cebu

Requirements:

• Education: At least 2 years in college (No back subjects).
• Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience supporting a Travel campaign, with at least 1 year of GDS experience.

Job Responsibilities:

• Team Leadership & Coaching: Inspire and guide a dynamic team of travel consultants as they navigate and craft intricate itineraries with precision.
• GDS Expertise: Act as the go-to expert and final escalation point for all Amadeus, Sabre, and Galileo system commands.
• Performance Management: Keep a close eye on key metrics such as Average Handle Time, Customer Satisfaction, and booking accuracy to drive continuous improvement.