Assistant-Key Account Manager

Damco Spain SL; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk in the Philippines is seeking an proactive Assistant- Key Account Manager to manage customer relationships and oversee warehouse operations. You will be the primary contact for key accounts, ensuring service delivery and inventory accuracy.

Responsibilities include monitoring KPIs, coordinating with internal teams, and presenting business reviews with insights. Strong logistics experience and communication skills are essential.

Qualifications

• Experience in warehouse operations or logistics account management.
• Strong understanding of warehouse processes and inventory controls.
• Excellent communication and customer-facing skills.

Responsibilities

• Act as the single point of contact for assigned key accounts.
• Monitor KPIs such as operational SLA and PnL.
• Prepare and present business reviews with insights and action plans.
• Collaborate with Legal, Finance, IT, and Operations.

Skills

Account management

Logistics operations

Communication

Problem solving

Tools

WMS

ERP

Job description

Job Summary:

We are looking for a proactive and operationally strong Assistant- Key Account Manager (KAM) to manage customer relationships and ensure smooth warehouse operations. The KAM will act as the primary point of contact for key customers, responsible for service delivery, operational performance, inventory accuracy, and process improvements within warehouse facilities. This role is ideal for someone with a strong background in logistics, warehousing, and customer management.

Key Responsibilities:

Client Relationship Management:

• Act as the single point of contact for assigned key accounts.
• Making sure of the account retention and the further growth.
• Conduct regular reviews and work on the scope of improvement of the business matrices.

Warehouse Operations Oversight:

• Monitor KPIs such as operational SLA, financials, PnL, growth planning.
• Resolve issues promptly, ensuring minimal disruption to client services.

Performance Monitoring & Reporting:

• Track and report operational performance metrics on a daily/weekly/monthly basis.
• Work with internal teams to implement continuous improvement initiatives.
• Prepare and present business reviews with insights and action plans.

Cross-functional Collaboration:

• Work closely with internal/support departments such as Legal, Finance, IT, and Operations.

Key Requirements:

• 3–6 years of experience in warehouse operations or logistics account management.
• Experience managing enterprise clients in a 3PL, e-commerce, or warehousing environment.
• Strong understanding of warehouse processes, WMS systems, and inventory controls.
• Excellent communication, negotiation, and customer-facing skills.
• Problem-solving mindset with a focus on operational excellence.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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