Assistant IT Manager

Viatechnik Inc.

Makati

On-site

PHP 1,200,000 - 1,900,000

Full time

3 days ago

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Job summary

VIATechnik Inc. is seeking an experienced Assistant IT Manager in Manila, Philippines to support management of the company’s technology environment.

This hands-on leadership role focuses on reliable IT operations, cybersecurity, cloud and on-premises infrastructure, and driving automation initiatives. You will collaborate with business leaders, vendors, and technology teams to ensure secure, scalable IT systems aligned with business objectives, including controlled AI adoption and process

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
Minimum of 5 years of IT experience in infrastructure management, cybersecurity, or IT operations.
Demonstrated experience leading projects, coordinating technical teams, or providing technical mentorship.
Hands-on experience with Windows Server, Active Directory, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and Endpoint Management Solutions.

Responsibilities

Oversee operation, maintenance, and performance of IT infrastructure including networks, servers, storage, connectivity, and cloud services.
Administer and troubleshoot Fortinet firewalls, UniFi networking, Synology NAS, Windows Server environments, and Active Directory.
Monitor system health, availability, performance, bandwidth, and capacity planning.
Drive cybersecurity monitoring, vulnerability management, risk mitigation, and incident response activities.
Lead IT projects from planning to handover; track timelines, costs, risks, and deliverables.
Identify opportunities to automate IT processes, reporting, monitoring, and workflows; support AI enablement.

Skills

Leadership

Project coordination

Technical troubleshooting

Communication

Documentation

Education

Bachelor's Degree in IT/CS

Tools

Fortinet

UniFi

Synology

Windows Server

Active Directory

Microsoft 365

Microsoft Entra ID

Microsoft Intune

Endpoint Management

Job description

Assistant IT Manager

Department: Information Technology
Reports To: IT Manager / Head of IT
Location: Manila, Philippines

About the Role

We are seeking an experienced and proactive Assistant IT Manager to support the management, security, and continuous improvement of the company's technology environment. This is a hands-on leadership role responsible for maintaining reliable IT operations, strengthening cybersecurity, supporting cloud and on-premises infrastructure, leading technology projects, and driving automation initiatives.

The Assistant IT Manager will work closely with business leaders, vendors, and technology teams to ensure the organization's IT systems remain secure, efficient, scalable, and aligned with business objectives. The role will also support the controlled adoption of AI technologies and process automation to enhance operational effectiveness.

Key Responsibilities

Infrastructure Management & Service Reliability

Oversee the operation, maintenance, and performance of the organization's IT infrastructure, including networks, servers, storage systems, internet connectivity, and cloud services.
Administer and troubleshoot Fortinet firewalls, UniFi networking equipment, Synology NAS, Windows Server environments, and Active Directory.
Monitor system health, availability, performance, bandwidth utilization, and capacity planning.
Investigate recurring technical issues and implement preventative solutions.
Maintain backup, disaster recovery, and business continuity procedures, including periodic recovery testing.
Plan and recommend infrastructure improvements, upgrades, and redundancy measures to support business growth and operational resilience.

Cybersecurity & Identity Management

Support and coordinate cybersecurity monitoring, vulnerability management, risk mitigation, and security incident response activities.
Investigate security alerts and assist with incident containment, remediation, recovery, and reporting.
Implement and maintain:
- Multi-Factor Authentication (MFA)
- Endpoint Protection Solutions
- Firewall Security Policies
- Security Hardening Standards
- Identity and Access Management Controls
Administer Microsoft 365, Microsoft Entra ID, Microsoft Intune, Conditional Access, and device compliance policies.
Conduct periodic reviews of user access, privileged accounts, cloud applications, and shared resources.
Support cybersecurity awareness campaigns, phishing simulations, and employee security training.
Maintain documentation and evidence supporting SOC 2-aligned controls and internal security requirements.

IT Operations & Team Leadership

Assist the IT Manager in overseeing daily IT operations and service delivery.
Support team planning, task prioritization, workload allocation, and performance monitoring.
Oversee service desk operations, escalated incidents, and service-level performance metrics.
Coordinate employee onboarding and offboarding activities, including:
- User account provisioning
- Device deployment
- Software licensing
- Access management
- Timely access revocation
Ensure accurate asset tracking, inventory management, and lifecycle monitoring of IT equipment.
Maintain technical documentation, standard operating procedures, configuration records, and knowledge base resources.
Collaborate with local and international teams to provide reliable and consistent IT support.

Project Management & Vendor Coordination

Lead and coordinate assigned IT projects from planning through implementation, testing, documentation, and handover.
Track project timelines, costs, risks, dependencies, and deliverables.
Identify and escalate project issues that may impact delivery schedules or business operations.
Evaluate technology solutions, vendor proposals, software subscriptions, internet services, and infrastructure investments.
Prepare technical recommendations, business cases, and cost-benefit analyses for management review.
Manage vendor relationships, monitor service quality, and coordinate escalations when necessary.

Automation & AI Enablement

Identify opportunities to automate routine IT processes, reporting, monitoring, and employee lifecycle workflows.
Support the development, testing, and deployment of scripts, integrations, and workflow automation solutions.
Assist in implementing AI-powered tools and solutions that improve efficiency and service delivery.
Ensure automation and AI solutions comply with security requirements, access controls, testing standards, and change management processes.
Participate in the evaluation and governance of AI technologies and internally developed applications before production deployment.

Qualifications

Required

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
Minimum of 5 years of relevant IT experience in infrastructure management, systems administration, cybersecurity, or IT operations.
Demonstrated experience leading projects, coordinating technical teams, or providing technical mentorship.
Hands-on experience with:
- Windows Server
- Active Directory
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Endpoint Management Solutions
Strong understanding of:
- Network Administration and Troubleshooting
- Fortinet Security Solutions
- UniFi Networking
- Synology Storage Systems
- Backup and Recovery Solutions
- Cloud-based Applications and Services
Experience with cybersecurity monitoring, incident response, vulnerability remediation, and identity management.
Experience managing vendors and maintaining operational and technical documentation.

Preferred

Experience with AWS or other cloud platforms.
Experience with scripting, APIs, and workflow automation.
Familiarity with PowerShell and automation tools.
Relevant certifications such as:
- Microsoft Certifications
- Fortinet Certifications
- ITIL
- CompTIA Security+
- CISSP
- CCNA
- Other networking or cybersecurity certifications