Assistant IT Manager
VIATechnik
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Job summary
VIATechnik is seeking an experienced Assistant IT Manager in Manila to oversee the company’s IT infrastructure, cybersecurity, and operations. You will work with business leaders, vendors, and teams to ensure secure and scalable technology, while driving automation and AI enablement in alignment with business goals.
The role emphasizes hands-on leadership, incident response, cloud/on-prem integration, and project delivery across local and international teams, with a focus on maintaining reliable
Qualifications
- Bachelor's degree in IT/CS or a related field.
- 5+ years in IT infrastructure, cybersecurity, or IT operations.
- Proven project leadership and cross-functional coordination.
- Hands-on experience with Windows Server, AD, M365, Entra ID, and Intune.
- Experience with Fortinet, UniFi, Synology, and cloud/on-prem environments.
Responsibilities
- Oversee IT infrastructure operations, performance, and reliability.
- Lead cybersecurity monitoring, incident response, and access controls.
- Manage IT projects, vendors, and service delivery.
- Drive automation and AI enablement while maintaining security.
Skills
Education
Tools
Job description
Assistant IT Manager
Department: Information Technology
Reports To: IT Manager / Head of IT
Location: Manila, Philippines
We are seeking an experienced and proactive Assistant IT Manager to support the management, security, and continuous improvement of the companys technology environment. This is a hands-on leadership role responsible for maintaining reliable IT operations, strengthening cybersecurity, supporting cloud and on-premises infrastructure, leading technology projects, and driving automation initiatives.
The Assistant IT Manager will work closely with business leaders, vendors, and technology teams to ensure the organizations IT systems remain secure, efficient, scalable, and aligned with business objectives. The role will also support the controlled adoption of AI technologies and process automation to enhance operational effectiveness.
- Oversee the operation, maintenance, and performance of the organizations IT infrastructure, including networks, servers, storage systems, internet connectivity, and cloud services.
- Administer and troubleshoot Fortinet firewalls, UniFi networking equipment, Synology NAS, Windows Server environments, and Active Directory.
- Monitor system health, availability, performance, bandwidth utilization, and capacity planning.
- Investigate recurring technical issues and implement preventative solutions.
- Maintain backup, disaster recovery, and business continuity procedures, including periodic recovery testing.
- Plan and recommend infrastructure improvements, upgrades, and redundancy measures to support business growth and operational resilience.
- Support and coordinate cybersecurity monitoring, vulnerability management, risk mitigation, and security incident response activities.
- Investigate security alerts and assist with incident containment, remediation, recovery, and reporting.
- Implement and maintain:
- Multi-Factor Authentication (MFA)
- Endpoint Protection Solutions
- Firewall Security Policies
- Security Hardening Standards
- Identity and Access Management Controls
- Administer Microsoft 365, Microsoft Entra ID, Microsoft Intune, Conditional Access, and device compliance policies.
- Conduct periodic reviews of user access, privileged accounts, cloud applications, and shared resources.
- Support cybersecurity awareness campaigns, phishing simulations, and employee security training.
- Maintain documentation and evidence supporting SOC 2-aligned controls and internal security requirements.
- Assist the IT Manager in overseeing daily IT operations and service delivery.
- Support team planning, task prioritization, workload allocation, and performance monitoring.
- Oversee service desk operations, escalated incidents, and service-level performance metrics.
- Coordinate employee onboarding and offboarding activities, including:
- User account provisioning
- Device deployment
- Software licensing
- Access management
- Timely access revocation
- Ensure accurate asset tracking, inventory management, and lifecycle monitoring of IT equipment.
- Maintain technical documentation, standard operating procedures, configuration records, and knowledge base resources.
- Collaborate with local and international teams to provide reliable and consistent IT support.
- Lead and coordinate assigned IT projects from planning through implementation, testing, documentation, and handover.
- Track project timelines, costs, risks, dependencies, and deliverables.
- Identify and elevate project issues that may impact delivery schedules or business operations.
- Evaluate technology solutions, vendor proposals, software subscriptions, internet services, and infrastructure investments.
- Prepare technical recommendations, business cases, and cost-benefit analyses for management review.
- Manage vendor relationships, monitor service quality, and coordinate escalations when necessary.
- Identify opportunities to automate routine IT processes, reporting, monitoring, and employee lifecycle workflows.
- Support the development, testing, and deployment of scripts, integrations, and workflow automation solutions.
- Assist in implementing AI-powered tools and solutions that improve efficiency and service delivery.
- Ensure automation and AI solutions comply with security requirements, access controls, testing standards, and change management processes.
- Participate in the evaluation and governance of AI technologies and internally developed applications before production deployment.
- Bachelors Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Minimum of 5 years of relevant IT experience in infrastructure management, systems administration, cybersecurity, or IT operations.
- Demonstrated experience leading projects, coordinating technical teams, or providing technical mentorship.
- Hands-on experience with:
- Windows Server
- Active Directory
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Endpoint Management Solutions
- Strong understanding of:
- Network Administration and Troubleshooting
- Fortinet Security Solutions
- UniFi Networking
- Synology Storage Systems
- Backup and Recovery Solutions
- Cloud-based Applications and Services
- Experience with cybersecurity monitoring, incident response, vulnerability remediation, and identity management.
- Experience managing vendors and maintaining operational and technical documentation.
- Experience with AWS or other cloud platforms.
- Experience with scripting, APIs, and workflow automation.
- Familiarity with PowerShell and automation tools.
- Relevant certifications such as:
- Microsoft Certifications
- Fortinet Certifications
- ITIL
- CompTIA Security+
- CISSP
- CCNA
- Other networking or cybersecurity certifications
- Strong technical troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Leadership and team development capabilities
- Strong project coordination and organizational skills
- Ability to balance security, operational requirements, and business priorities
- High level of ownership and accountability
- Continuous improvement mindset
- Strong documentation and process management skills
- Ability to perform effectively in a fast-paced environment
Drive impactful IT and cybersecurity initiatives
Work with modern cloud, security, and automation technologies
Participate in AI and digital transformation projects
Help safeguard company and client data
Lead meaningful projects and grow your leadership career
Collaborate with local and international teams across the organization
If youre passionate about technology, cybersecurity, automation, and building reliable IT services, wed love to hear from you.
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