Front Office & Revenue Optimization Lead

Dusit Hotels and Resorts in Davao; Mabini; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Dusit Thani Lubi Plantation Resort in Davao, Philippines seeks a seasoned hospitality professional to lead revenue and room-operations.

You will maximize occupancy and rate, coordinate with the Director of Sales, maintain VIP lists, and ensure service excellence with guests and staff.

Responsibilities include budgeting, forecasting, training programs, and maintaining high standards of guest satisfaction daily.

Responsibilities

• Maximizes occupancy and average rate at all time.
• Closely coordinates room availability with the Director of Sales.
• Maintains a good relationship with travel agents and tour operators.
• Coordinates with Engineering and Housekeeping to ensure maximum rooms available for sales.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all times.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on hotel policies and standards in consultation with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan.
• Works with Reservations to manage opened/closed dates and room availability.
• Analyzes revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to senior management regarding unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log-book is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly staff meetings with minutes taken and submitted to concerned persons.
• Develops employee recognition programs for operating areas.
• Complies with company policies and standards.
• Ensures a high quality of secretarial service at the Business Center.
• To be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacting with clients, guests, and VIPs in the lobby.
• Making sure guests are satisfied with the hotel services and provide immediate resolutions or assistances.

Job description

Dusit Thani Lubi Plantation Resort in Davao, Philippines seeks a seasoned hospitality professional to lead revenue and room-operations.

You will maximize occupancy and rate, coordinate with the Director of Sales, maintain VIP lists, and ensure service excellence with guests and staff.

Responsibilities include budgeting, forecasting, training programs, and maintaining high standards of guest satisfaction daily.