Assistant Coach & Store Team Leader

Rally House; Metro Manila; Presencial; PHP 1.675.000 - 2.424.000; Jornada completa

Descripción de la vacante

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and team development. This role owns day-to-day operations, drives standards, trains staff, and ensures a guest-focused environment.

You will support the Head Coach in shaping sales results and experiences for fans during busy events. Qualified candidates bring 3+ years in retail, 1+ year in a supervisory role, and availability for 40 hours weekly including days, nights, weekends, and

Formación

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsabilidades

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Conocimientos

Retail experience

Supervisory experience

Leadership and coaching

Customer service

Educación

Associate or Bachelor’s degree preferred

Descripción del empleo

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and team development. This role owns day-to-day operations, drives standards, trains staff, and ensures a guest-focused environment.

You will support the Head Coach in shaping sales results and experiences for fans during busy events. Qualified candidates bring 3+ years in retail, 1+ year in a supervisory role, and availability for 40 hours weekly including days, nights, weekends, and