Assessment Operations Coordinator | Hybrid, UK Hours

Cambridge University Press & Assessment | Manila; Philippines; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Hybrid work arrangement

HMO Coverage

Life Insurance on Day 1

Paid Annual Leaves

Retirement package

Career growth opportunities

Well-being programs

Job summary

Cambridge University Press & Assessment invites applications for an experienced Assessment Operations Coordinator. The role is based in Makati City with a hybrid setup and requires two days in the office to support exams and customer service across UK hours.

You will manage data across multiple systems, generate progress reports, document processes, and collaborate with colleagues and external stakeholders to ensure smooth delivery of exams.

Qualifications

• Accuracy when handling data within internal systems and when using Microsoft Excel and Word
• Experience of identifying process improvements plus supporting colleagues to implement those improvements
• Excellent communication and written skills
• Working collaboratively with colleagues and external stakeholders
• Providing excellent customer service
• Ability to create, review and update compliant documentation
• Willing to work following UK hours / mid-shift working pattern
• Flexibility to follow a hybrid working pattern

Responsibilities

• Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
• Providing reports on progress and KPIs as required to members of management
• Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
• Identifying ways of developing processes and supporting colleagues in the implementation of improvements
• Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
• Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams

Skills

Excel

Word

Data accuracy

Process improvement

Communication

Customer service

Documentation

UK hours

Hybrid work

Job description

Cambridge University Press & Assessment invites applications for an experienced Assessment Operations Coordinator. The role is based in Makati City with a hybrid setup and requires two days in the office to support exams and customer service across UK hours.

You will manage data across multiple systems, generate progress reports, document processes, and collaborate with colleagues and external stakeholders to ensure smooth delivery of exams.