Area Supervisor

Broadway Gems - Kalin Inc.; Laguna; On-site; PHP 334,800 - 513,360; Full time

Job summary

Broadway Gems - Kalin Inc. is seeking an Area Supervisor for a fashion accessories store in Luzon, overseeing a defined zone from Laguna. You will bridge store management and sales staff to ensure smooth daily operations, hit sales targets, and maintain high customer service standards.

Lead by example in customer service, mentor staff, manage visual merchandising and inventory, and coordinate schedules while ensuring compliance with store policies and safety standards.

Qualifications

• Experience in a retail environment, ideally in a supervisory role.
• Strong communication skills, leadership ability, and proficiency in inventory management software.
• Fashion sense and interest in fashion accessories.
• Problem-solving skills to handle on-the-spot issues.

Responsibilities

• Drive sales and KPI targets for a specific area.
• Lead customer service excellence and resolve inquiries professionally.
• Maintain visual merchandising standards to promote products.
• Manage stock levels, counts, and replenishment processes.
• Recruit, train, and coach staff; monitor performance and product knowledge.
• Coordinate staff schedules and ensure compliance with policies and safety standards.

Skills

Leadership

Communication

Inventory management

Visual merchandising

Coaching

Tools

Inventory management software

Job description

Job Description

Government Mandated Benefits

LUZON - AREA

An Area Supervisor for a fashion accessories store (or a retail supervisor overseeing specific zones) acts as the bridge between store management and sales staff, ensuring daily operations run smoothly, sales targets are met, and high standards of customer service are maintained. They are responsible for driving sales performance, mentoring staff, and ensuring the visual appeal of products like jewelry, bags, and accessories.

Core Responsibilities

• Sales and KPI Management: Drive sales to achieve or exceed targets for a specific area. Analyze sales performance data to make necessary adjustments to increase productivity.
• Customer Service Excellence: Lead by example in customer service, ensuring staff provide a positive shopping experience. Handle customer inquiries and complaints professionally.
• Visual Merchandising: Maintain and implement visual merchandising standards to ensure products are attractively displayed to promote sales.
• Inventory and Stock Control: Manage inventory levels, including monitoring stock levels, conducting inventory counts, and overseeing replenishment from the stockroom to the floor.
• Team Leadership and Coaching: Recruit, train, and mentor staff, providing coaching to improve performance and product knowledge.
• Operations and Compliance: Ensure store policies, procedures, and safety standards are followed. Coordinate staff schedules and delegate tasks

Key Requirements

• Experience: Proven experience in a retail environment, ideally in a supervisory role.
• Skills: Strong communication skills, leadership ability, and proficiency in inventory management software.
• Fashion Sense: A strong interest in fashion and accessories to advise customers and maintain merchandising standards.
• Problem-Solving: Ability to handle on-the-spot issues, such as security concerns or customer complaints

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