Archer & Power Platform Specialist

Manulife Financial; Quezon City; Hybrid; PHP 1,004,000 - 1,451,000; Full time

Job summary

Manulife Financial Corporation is seeking a Global Archer Support Specialist to join the GRIT team. You'll provide Archer platform support, develop PowerApps and automation solutions, and create dashboards and reporting tools to support Global Risk operations.

You will design and maintain documentation, manage risk controls, and collaborate with cross-functional teams to deliver effective risk management and process improvements in a hybrid work environment.

Qualifications

• Minimum 4 to 6 years of experience in operational risk management or related functions.
• Experience with PowerApps, Power BI, Power Automate, and Visio.
• Experience supporting enterprise applications incl. user administration and incident management.
• Strong written and verbal communication and analytical skills.

Responsibilities

• Provide administrative and technical support for the Archer platform, including user access management, security reviews, troubleshooting, incident resolution, and end-user support.
• Design, develop, and maintain PowerApps solutions, Power BI dashboards, and Power Automate workflows to improve business processes and user experience.
• Develop and maintain business process documentation, risk and control documentation, technical procedures, and process flow diagrams using Visio.
• Conduct control analysis, monitor data quality, identify process inefficiencies, and recommend risk mitigation and improvement opportunities.
• Support application testing activities, including UAT and production testing, while ensuring system enhancements are effectively implemented.
• Manage service tickets from initiation through resolution, collaborate with cross-functional teams, and document solutions for knowledge sharing and operational excellence.

Skills

PowerApps

Power BI

Power Automate

Visio

Analytical skills

Communication skills

Education

Bachelor's degree (IT/CS/Business/Risk)

Tools

ServiceNow

ITIL

SDLC

Agile

Change management

Job description

Manulife Financial Corporation is seeking a Global Archer Support Specialist to join the GRIT team. You'll provide Archer platform support, develop PowerApps and automation solutions, and create dashboards and reporting tools to support Global Risk operations.

You will design and maintain documentation, manage risk controls, and collaborate with cross-functional teams to deliver effective risk management and process improvements in a hybrid work environment.