Archer Platform & Automation Specialist (Hybrid)

Manulife Insurance Malaysia; Manila; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Manulife Insurance Malaysia is seeking a Global Archer Support Specialist to join the GRIT team. You will provide Archer platform support, develop PowerApps and automation solutions, and create dashboards and reporting tools to strengthen risk, control, and process documentation across Global Risk operations.

You will design and maintain PowerApps, Power BI dashboards, and Power Automate workflows, while supporting testing, incident management, and knowledge sharing.

Qualifications

• 4–6 years of experience in operational risk management, technical support, or related roles.
• Hands-on experience with PowerApps, Power BI, Power Automate, and Visio.
• Experience supporting enterprise applications including user administration, access security, testing, incident management, and troubleshooting.
• Strong written and verbal communication, analytical and problem-solving skills.

Responsibilities

• Provide administrative and technical support for the Archer platform, including user access management, security reviews, troubleshooting, incident resolution, and end-user support.
• Design, develop, and maintain PowerApps solutions, Power BI dashboards, and Power Automate workflows to improve business processes and user experience.
• Develop and maintain business process documentation, risk and control documentation, technical procedures, and process flow diagrams using Visio.
• Conduct control analysis, monitor data quality, identify process inefficiencies, and recommend risk mitigation and improvement opportunities.
• Support application testing activities, including UAT and production testing, while ensuring system enhancements are effectively implemented.
• Manage service tickets from initiation through resolution, collaborate with cross-functional teams, and document solutions for knowledge sharing and operational excellence.

Skills

Operational risk

Technical support

Analytical skills

Communication skills

Education

Bachelors in IT/CS/Business/Risk

Tools

PowerApps

Power BI

Power Automate

Visio

ServiceNow

ITIL

Azure

SDLC

Agile

Job description

Manulife Insurance Malaysia is seeking a Global Archer Support Specialist to join the GRIT team. You will provide Archer platform support, develop PowerApps and automation solutions, and create dashboards and reporting tools to strengthen risk, control, and process documentation across Global Risk operations.

You will design and maintain PowerApps, Power BI dashboards, and Power Automate workflows, while supporting testing, incident management, and knowledge sharing.