AR Billing & Collections Specialist — Hybrid

Fivetran, Inc.; Hinoba-an; On-site; PHP 531,000 - 796,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Professional development

Virtual team activities

Cell phone stipend

Mental health resources

Job summary

Fivetran, Inc. is hiring a Billing & Collections Analyst to own day‑to‑day billing operations, cash application and AR reporting for our India team.

This hands‑on role focuses on invoice generation, payment application, reconciliations and dispute management and operational analytics. You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved quickly.

Qualifications

• 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections.
• Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar).
• Strong spreadsheet skills (Google Sheets / Excel).
• Experience performing bank reconciliations and AR sub-ledger reconciliations.
• Excellent stakeholder management and customer service skills; strong attention to detail and a controls mindset.
• Strong written and verbal communication skills and the ability to work across global teams.
• Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects.

Responsibilities

• Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP.
• Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails.
• Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy.
• Own periodic AR sub‑ledger reconciliations and support month‑end and quarter‑end close tasks.
• Support collections activity: aging analysis, dunning, customer follow‑up, payment arrangements and escalation of delinquent accounts.
• Investigate and manage customer billing disputes; coordinate cross‑functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting.
• Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders.
• Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements; author UAT scripts and document defects.
• Maintain strong internal controls, SOPs, runbooks and documentation to support audits and ensure segregation of duties.
• Proactively identify process improvements and partner with technical and business teams to reduce manual work, improve accuracy and tighten financial controls.
• Support knowledge transfer and documentation activities to ensure team continuity and operational readiness.
• 3+ years’ hands‑on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred).
• Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar).
• Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations).
• Experience performing bank reconciliations and AR sub‑ledger reconciliations.
• Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects.
• Excellent stakeholder management and customer service skills; strong attention to detail and a controls mindset.
• Strong written and verbal communication skills and the ability to work across global teams.

Skills

Billing

Accounts receivable

Cash application

Collections

ERP systems

NetSuite

SAP

Oracle

Google Sheets

Excel

UAT

Stakeholder management

Attention to detail

Financial controls

Tools

NetSuite

Salesforce/CPQ

Avalara

payment gateway tools

Google Sheets

Jira

Zendesk

Celigo

Notion

SFDC

Job description

Fivetran, Inc. is hiring a Billing & Collections Analyst to own day‑to‑day billing operations, cash application and AR reporting for our India team.

This hands‑on role focuses on invoice generation, payment application, reconciliations and dispute management and operational analytics. You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved quickly.