Apply Now! | Sourcing Manager - McKinley

Teleperformance; Taguig; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Teleperformance in the Philippines is seeking an accomplished Head of Sourcing to lead a team of Sourcing Leads and Specialists. You will design and optimize high-volume hiring strategies for customer service, technical support, and back-office roles, while aligning with external marketing and partnerships to scale recruiting efforts.

You will drive KPI-driven improvements, mentor leaders, and implement robust sourcing processes to deliver quality candidates efficiently in a fast-paced,

Qualifications

• Bachelor's degree in HR, business, marketing or related field.
• Minimum 8 years of experience in Recruitment Sourcing, with at least 5 years in a leadership role.
• Proven experience managing Recruitment Sourcing/Marketing.
• Strong understanding of Talent Market of BPO Industry.
• Excellent communication, leadership, and strategic planning skills.
• Ability to work in a fast-paced, multicultural environment.
• High level of English proficiency, both written and spoken.
• Skilled in MS Office Suite, with the ability to leverage data and technology to drive recruitment sourcing efficiency.

Responsibilities

• Lead, manage, and mentor a team of Sourcing Leads and Specialists to meet the company's hiring needs.
• Provide advanced training on different searches, personalized outreach, and engagement techniques.
• Conduct regular 1:1s, set clear performance objectives, and manage workload distribution.
• Establish best-in-class, consistent sourcing processes and metrics across the entire organization, ensuring efficiency and quality.
• Create, implement, and optimize sourcing strategies tailored to the industry, focusing on high-volume recruitment for roles such as customer service representatives, technical support agents, and back-office staff.
• Driving talent attraction strategies and managing the full portfolio across diverse clients while providing expertise on external recruiting trends and practices.
• Building and enhancing the Talent Attraction function, including tools, technologies, and external partnerships to support scalable hiring during periods of high growth.
• Identify and evaluate new sourcing channels, tools, and platforms. Conduct pilot programs for new technologies to enhance the team's efficiency and reach.
• Collaboration with External and Digital Marketing and Branding for robust visibility of sourcing strategies
• Develop employer branding initiatives to attract top talent.
• KPI tracking and monitoring the sourcing team's performance against key metrics, including Pipeline Generation Volume, Candidate Quality. Conversion Rates, Time-to-Source
• Prepare and present regular reports on sourcing activities, pipeline health, and team performance to the Director of Sourcing and Talent Acquisition leadership.
• Analyze sourcing data to identify bottlenecks and implement training or process improvements to boost team efficiency and effectiveness.
• Leading process improvements to optimize team structure and workflows, ensuring maximum value delivery to hiring managers and candidates.
• Conduct talent mapping and market intelligence exercises to inform hiring strategies and succession planning.
• Build competitive insight reports on talent availability, compensation trends, and organizational structures within key markets.
• Provide market insights, talent analytics, and hiring forecasts to support business decisions.
• Manage vendor relationships, sourcing marketing budgets, and job ad utilization.
• Identify, establish, and manage relationships with strategic partners such as local recruitment agencies, training institutions, government bodies, and industry associations.
• Collaborate with partners to access specialized talent pools, co-host recruitment events, and stay informed on market trends.

Skills

Leadership

Strategic planning

English proficiency

Communication

MS Office

Data-driven sourcing

Education

Bachelor's degree in HR, business, marketing or related field

Job description

The role is the direct operational leader responsible for managing the sourcing team, designing effective sourcing plans, ensuring a robust pipeline of qualified candidates and executing sourcing strategy to meet the dynamic needs of the company.

Team Management and Operations

• Lead, manage, and mentor a team of Sourcing Leads and Specialists to meet the company's hiring needs.

• Provide advanced training on different searches, personalized outreach, and engagement techniques.

• Conduct regular 1:1s, set clear performance objectives, and manage workload distribution.

• Establish best-in-class, consistent sourcing processes and metrics across the entire organization, ensuring efficiency and quality

Strategy Development and Optimization

• Create, implement, and optimize sourcing strategies tailored to the industry, focusing on high-volume recruitment for roles such as customer service representatives, technical support agents, and back-office staff.

• Driving talent attraction strategies and managing the full portfolio across diverse clients while providing expertise on external recruiting trends and practices.

• Building and enhancing the Talent Attraction function, including tools, technologies, and external partnerships to support scalable hiring during periods of high growth.

• Identify and evaluate new sourcing channels, tools, and platforms. Conduct pilot programs for new technologies to enhance the team's efficiency and reach.

• Collaboration with External and Digital Marketing and Branding for robust visibility of sourcing strategies

• Develop employer branding initiatives to attract top talent.

Process Improvement & Analytics

• KPI tracking and monitoring the sourcing team's performance against key metrics, including Pipeline Generation Volume, Candidate Quality. Conversion Rates, Time-to-Source

• Prepare and present regular reports on sourcing activities, pipeline health, and team performance to the Director of Sourcing and Talent Acquisition leadership.

• Analyze sourcing data to identify bottlenecks and implement training or process improvements to boost team efficiency and effectiveness.

• Leading process improvements to optimize team structure and workflows, ensuring maximum value delivery to hiring managers and candidates.

Operational Partnerships & Sourcing Intelligence

• Conduct talent mapping and market intelligence exercises to inform hiring strategies and succession planning.

• Build competitive insight reports on talent availability, compensation trends, and organizational structures within key markets.

• Provide market insights, talent analytics, and hiring forecasts to support business decisions.

• Manage vendor relationships, sourcing marketing budgets, and job ad utilization.

• Identify, establish, and manage relationships with strategic partners such as local recruitment agencies, training institutions, government bodies, and industry associations.

• Collaborate with partners to access specialized talent pools, co-host recruitment events, and stay informed on market trends.

Education and Experience Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Marketing or related field

• Minimum 8 years of experience in Recruitment Sourcing, with at least 5 years in a leadership role.

• Proven experience managing Recruitment Sourcing/Marketing

• Strong understanding of Talent Market of BPO Industry

• Excellent communication, leadership, and strategic planning skills.

• Ability to work in a fast-paced, multicultural environment.

• High level of English proficiency, both written and spoken.

• Skilled in MS Office Suite, with the ability to leverage data and technology to drive recruitment sourcing efficiency

• Bachelor's degree in Human Resources, Business Administration, Marketing or related field

• Minimum 8 years of experience in Recruitment Sourcing, with at least 5 years in a leadership role.

• Proven experience managing Recruitment Sourcing/Marketing

• Strong understanding of Talent Market of BPO Industry

• Excellent communication, leadership, and strategic planning skills.

• Ability to work in a fast-paced, multicultural environment.

• High level of English proficiency, both written and spoken.

• Skilled in MS Office Suite, with the ability to leverage data and technology to drive recruitment sourcing efficiency