Applications Specialist (IVD)

SYSMEX Philippines, Inc.; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

SYSMEX Philippines, Inc. is seeking an Application Specialist to provide technical and application support for laboratory diagnostic products and solutions.

You will conduct product demonstrations, customer trainings, troubleshooting, and ensure proper system implementation and customer satisfaction. The role involves first-level support, conducting presentations and trainings for customers and end-users, and coordinating with Service, Sales, and Technical teams to resolve issues.

Qualifications

• Bachelor's degree in medical technology or related life sciences.
• Registered Medical Technologist (RMT) preferred.
• 1–2 years of experience in laboratory operations or healthcare.
• Strong presentation, communication and customer service.
• Proficient in MS Office.
• Willing to travel for customer visits and trainings.

Responsibilities

• Provide first-level application support to customers, business partners, and internal stakeholders regarding product operation and usage.
• Conduct product presentations, demonstrations, installations, and user trainings for customers and end-users.
• Assist in the implementation and rollout of diagnostic systems, ensuring proper configuration and application setup.
• Respond to customer inquiries and troubleshoot application-related issues in a timely and professional manner.
• Coordinate with the Service, Sales, and Technical teams to resolve customer concerns and ensure seamless customer support.
• Support evaluations, validations, and method correlation studies as required.
• Prepare and maintain necessary documentation, including training records, installation reports, and customer visit reports.
• Keep customers informed of product updates, enhancements, and best practices.
• Participate in product knowledge training and continuously develop technical expertise.
• Ensure compliance with company policies, quality standards, and regulatory requirements.

Skills

Presentation skills

Communication skills

Customer service

Technical training

Product demonstrations

Analytical thinking

Attention to detail

Microsoft Office

Travel readiness

Education

Bachelor's degree in Medical Technology or related field

Job description

Job Summary

The Application Specialist provides technical and application support for laboratory diagnostic products and solutions. This role is responsible for conducting product demonstrations, customer trainings, troubleshooting application-related concerns, and ensuring proper system implementation and customer satisfaction.

Key Responsibilities

• Provide first-level application support to customers, business partners, and internal stakeholders regarding product operation and usage.

• Conduct product presentations, demonstrations, installations, and user trainings for customers and end-users.

• Assist in the implementation and rollout of diagnostic systems, ensuring proper configuration and application setup.

• Respond to customer inquiries and troubleshoot application-related issues in a timely and professional manner.

• Coordinate with the Service, Sales, and Technical teams to resolve customer concerns and ensure seamless customer support.

• Support evaluations, validations, and method correlation studies as required.

• Prepare and maintain necessary documentation, including training records, installation reports, and customer visit reports.

• Keep customers informed of product updates, enhancements, and best practices.

• Participate in product knowledge training and continuously develop technical expertise.

• Ensure compliance with company policies, quality standards, and regulatory requirements.

Qualifications

• Bachelor's Degree in Medical Technology, Medical Laboratory Science, Biology, Life Sciences, or related field.

• Registered Medical Technologist (RMT) is preferred.

• At least 1-2 years of experience in laboratory operations, diagnostics, healthcare, or a related field.

• Strong presentation, communication, and customer service skills.

• Ability to conduct technical training and product demonstrations.

• Analytical and problem-solving skills with attention to detail.

• Proficient in Microsoft Office applications.

• Willing to travel for customer visits, installations, and trainings.