Application Support (L1,L2,L3)

Octal Philippines Inc.; Makati; On-site; PHP 240,000 - 300,000; Full time

Job summary

Octal Philippines Inc. is seeking an entry-level Application Support specialist in Makati to troubleshoot software issues and monitor system health. You will handle service desk tickets, escalate complex bugs with senior engineers, and document solutions for the knowledge base.

The role requires a Bachelor's degree in CS/IT, basic SQL knowledge, and familiarity with Windows or Unix servers. Strong English communication and logical problem-solving are essential for success.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Basic understanding of SQL and familiarity with Windows or Unix servers.
• Good English communication to explain fixes to non-technical users.
• Strong logical thinking to identify root causes of application errors.

Responsibilities

• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow SLAs.
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.

Skills

English communication

Troubleshooting

Problem-solving

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

SQL

Windows

Unix

Job description

Application Support

job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to escalation complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.

• Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.