Application Support Engineer | Hybrid + 24/7 On-Call

Payreto; Makati; Hybrid; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Competitive Salary Packages

Professional Development Opportunities

Hybrid Work Setup

Equipment Provided

Day 1 HMO

Life Insurance

Job summary

Payreto is looking for an Application Support Engineer based in Makati, Philippines. This role involves providing technical support and maintenance for business applications ensuring high performance and user satisfaction.

The ideal candidate will have at least 3 years of experience in application support, knowledge of cloud technologies, and strong analytical skills. Join us to contribute to our goal of improving application functionality and efficiency.

Qualifications

• Minimum 3 years in an application/production support role, preferably in the payments industry.
• Operational experience in a 24/7 high availability environment.
• Passionate about resolving customer issues.

Responsibilities

• Provide application support for client products.
• Maintain application health through proactive monitoring.
• Collaborate with support teams for issue resolution.

Skills

Strong analytical abilities

Troubleshooting and problem-solving skills

Strong documentation and communication skills

Experience with ITSM tools like ServiceNow and Jira

Education

Bachelor’s Degree in IT or related field

Tools

Postman

Jira Helpdesk

Job description

Payreto is looking for an Application Support Engineer based in Makati, Philippines. This role involves providing technical support and maintenance for business applications ensuring high performance and user satisfaction.

The ideal candidate will have at least 3 years of experience in application support, knowledge of cloud technologies, and strong analytical skills. Join us to contribute to our goal of improving application functionality and efficiency.