Application Support Engineer

Paynamics Technologies Inc.; Makati; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

Paynamics Technologies Inc. is looking for an Application Support Engineer (L2 support) in Makati. As part of the L2 Application Support team, you will assist with complex inquiries, perform minor code changes, and respond to technical questions from clients and merchants.

The ideal candidate has a Bachelor's degree in a computer-related field, technical support experience, and is proficient in various technologies including HTML, CSS, JavaScript, and APIs. A hybrid work setup is offered with flexible hours.

Qualifications

• Bachelor's degree in a computer-related field.
• Experience in technical support or merchant support roles.
• Proficient in MS Office (Word, Excel).
• Detail-oriented, organized, problem-solving skills, and excellent English communication.
• Flexible for shifts, weekends, and a fast-paced environment.

Responsibilities

• Assist L2 Application Support team members with complex inquiries.
• Perform minor code changes to ensure platform stability.
• Respond to technical questions from clients and merchants.
• Escalate unresolved issues to Level 3 support when necessary.
• Prepare and submit incident or service reports.
• Maintain an understanding of Paynamics products to improve operations.

Skills

Technical knowledge of HTML

Technical knowledge of CSS

Technical knowledge of JavaScript

Technical knowledge of JSON

Technical knowledge of XML

Technical knowledge of SOAP/REST APIs

Technical knowledge of relational/NoSQL databases

Version control (Git)

Postman

Amazon CloudWatch

Proficient in MS Office

Problem-solving skills

Excellent English communication

Education

Bachelor's degree in a computer-related field

Tools

JIRA

FreshDesk

Job description

Overview

Join Our Team at Paynamics Technologies Inc.! Paynamics is a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems. We deliver end-to-end payment infrastructure that empowers every layer of the economy—from SMEs and conglomerates to government agencies and financial institutions. Our modular platforms address the complexities of scale, compliance, and interoperability to support payment acceptance, disbursement, or full wallet ecosystems. We help shape and empower the Philippines digital landscape, driving financial inclusion and digital transformation.

Position

Application Support Engineer (L2 support)

Location

Makati, City

Job Type

Full-time

Work Set-up

Hybrid Set-up

Key Responsibilities

• Assist L2 Application Support team members with complex inquiries and provide solutions.
• Perform minor code changes and updates to ensure platform stability and functionality.
• Respond to technical questions and concerns raised by clients and merchants in a timely manner.
• Understand the IT department\'s roles and capabilities to escalate unresolved issues to Level 3 support when necessary.
• Prepare and submit incident or investigation service reports as needed to document technical issues and resolutions.
• Maintain an in-depth understanding of Paynamics products and services and propose innovative ways to improve business operations.

Qualifications

• Bachelor\'s degree in a computer-related field.
• Any experience in technical support or merchant support roles.
• Proficient in MS Office (Word, Excel).
• Technical knowledge of HTML, CSS, JavaScript, JSON, XML, SOAP/REST APIs, relational/NoSQL databases, version control (Git), Postman, and Amazon CloudWatch.
• Experience with ticketing systems (e.g., JIRA, FreshDesk).
• Detail-oriented, organized, problem-solving skills, and excellent English communication.
• Flexible for shifts, weekends, and a fast-paced environment.
• Fresh Graduates are welcome to apply.

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