Application Support Analyst

Greater Giving, Inc.; Mexico; On-site; PHP 3,701,418 - 5,552,127; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for growth

On-the-job experiences

Inclusive team environment

Wellbeing support

Wellness Week and paid time off

Job summary

Global Payments is seeking an Application Operations Analyst to help keep critical platforms running reliably across environments worldwide. You’ll monitor production and certification environments, support merchant accounting platforms, and collaborate with teams to deliver stable releases.

You’ll own second-level support, drive improvements, contribute to incident response, and participate in on-call rotations to ensure uptime and resilience across systems.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least three years of IT/fintech or bankcard industry experience.
• Experience supporting production-critical applications.
• Strong analytical and problem-solving skills with independent issue resolution.
• Ability to manage competing priorities with accuracy and accountability.
• Experience building relationships with technical and business stakeholders.
• Working knowledge of Google Workspace tools and collaboration technologies.

Responsibilities

• Monitor production and certification environments to meet SLAs and ensure uninterrupted operations.
• Provide second-level application support for critical merchant accounting platforms and resolve issues promptly.
• Lead platform releases with internal teams to deliver stable, high-quality outcomes.
• Identify process improvements to strengthen consistency, scalability, and performance.
• Suggest enhancements to improve functionality, reliability, and user experience.
• Build strong relationships across teams to accelerate issue resolution and seamless delivery of services.
• Evaluate complex challenges, identify root causes, and implement sustainable solutions.
• Participate in on-call rotation to ensure critical systems remain available around the clock.

Skills

Analytical thinking

Problem solving

Stakeholder management

Prioritization

Production support

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Job description

Ready to take your career global?

Every day, businesses rely on Global Payments technology to process transactions, manage operations and deliver seamless experiences. As an Application Operations Analyst, you’ll play an important role in keeping critical platforms running smoothly, ensuring stability, performance and reliability across environments that support commerce around the world.

Responsibilities

• Drive application reliability by monitoring production and certification environments, ensuring service level agreements are achieved and business operations remain uninterrupted.
• Own second level application support for critical merchant accounting platforms, delivering timely resolution of issues and minimizing business impact.
• Lead the successful execution of platform releases by partnering with internal teams to deliver stable, high quality outcomes.
• Create operational efficiencies by identifying process improvements and enhancing procedures that strengthen consistency, scalability and performance.
• Influence platform enhancements by contributing insights and recommendations that improve functionality, reliability and user experience.
• Build strong relationships across teams and stakeholders to accelerate issue resolution and ensure seamless delivery of operational services.
• Drive proactive problem solving by evaluating complex challenges, identifying root causes and implementing sustainable solutions.
• Contribute to business continuity through participation in the on call rotation, ensuring critical systems remain available and resilient around the clock.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least three years of experience within Information Technology, financial technology or the bankcard industry.
• Experience supporting business critical applications within a production environment.
• Strong analytical and problem solving skills, with the ability to evaluate issues and drive effective solutions independently.
• Proven ability to manage competing priorities while maintaining a high level of accuracy and accountability.
• Experience building productive relationships with stakeholders across technical and business teams.
• Working knowledge of Google Workspace tools and collaborative technologies.

Bonus Skills

• Experience working in high volume, high availability environments where uptime and performance are critical to business success.
• Knowledge of merchant accounting systems, payment processing platforms or related financial applications.
• Experience contributing to operational process improvements, release management activities or application lifecycle initiatives.

About the team

You’ll join a collaborative team that values ownership, innovation and continuous improvement. Working across application operations, production support and platform enhancements, you’ll build strong partnerships with teams across the business while gaining exposure to systems that are central to Global Payments’ success. In this role, you’ll own the performance and availability of key applications, create opportunities to improve operational excellence and influence how systems evolve to meet future business needs. You’ll drive reliable outcomes, strengthen service delivery and help shape the future of commerce through technology that powers millions of transactions every day.

Benefits

• A competitive salary and benefits package that recognizes your contribution.
• Opportunities to grow your skills and build your career within a global business.
• Access to learning, development and on-the-job experiences that expand your expertise.
• A supportive, inclusive team environment where your ideas and input matter.
• Time to give back through community and charity initiatives.
• A global employee assistance programme to support your wellbeing.
• Recognition through a global platform that celebrates your achievements.
• Additional compensation such as bonuses and/or equity awards, determined by role, level, impact, and policies.
• Dedicated Wellness Week each year, including an extra paid day off.
• Family inclusion community support for all Globalpayers at every stage.
• Paid time off and public holidays.

Diversity & EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

We offer access to medical coverage that supports the health and wellbeing for you and your family.