Application Support Analyst

Jobtailor; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

Datacom is seeking an Application Support Analyst to provide second and third level support and ongoing maintenance for managed client applications throughout their lifecycle.

The role involves handling day-to-day incident and problem management across multiple clients within the Application Management team, ensuring timely communication with clients and internal teams to meet SLAs. Adherence to Datacom's standards is essential.

Qualifications

• 3 - 5 years of experience in information technology, systems support, systems integration or consulting
• Strong experience in application support, incident management and problem management environments
• Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly
• Experience working with customers, stakeholders and third-party vendors in a support environment
• Strong analytical, problem-solving and organisational skills
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Ability to manage competing priorities and work across diverse technologies and client environments
• Bachelor’s degree in computer science, technology or a related discipline

Responsibilities

• The Application Support Analyst role is responsible for second and third level support and maintenance of managed Datacom client applications through its lifecycle.
• This role includes day-to-day incident and problem management across multiple clients in the Application Management team.
• The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLAs.
• This role ensures all work aligns to Datacom's standards and guidelines.

Skills

Application support

Incident management

Problem management

Customer service

Analytical skills

Organisational skills

Communication skills

Relationship management

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Technology

Tools

Technical Troubleshooting

Systems Support

Systems Integration

Consulting

Application Maintenance

Job description

• The Application Support Analyst role is responsible for second and third level support and maintenance of managed Datacom client applications through its lifecycle.


• This role includes day-to-day incident and problem management across multiple clients in the Application Management team.


• The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLAs.


• This role ensures all work aligns to Datacom's standards and guidelines.

Requirements

• 3 - 5 years of experience in information technology, systems support, systems integration or consulting


• Strong experience in application support, incident management and problem management environments


• Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly


• Experience working with customers, stakeholders and third-party vendors in a support environment


• Strong analytical, problem-solving and organisational skills


• Excellent written and verbal communication skills with both technical and non-technical audiences


• Ability to manage competing priorities and work across diverse technologies and client environments


• Strong customer service and relationship management skills** bachelor’s degree in computer science, Technology or a related discipline

Core Competencies

Demonstrates strong expertise in application support, incident management, and problem resolution while effectively communicating with clients and stakeholders. Proven ability to manage competing priorities and deliver solutions across diverse technologies and client environments.

Highest-signal resume keywords

• Application Support


• Incident Management


• Problem Management


• Customer Service


• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Technical Troubleshooting


• Systems Support


• Systems Integration


• Consulting


• Application Maintenance

Soft Skills

• Communication Skills


• Organisational Skills


• Problem-Solving Skills


• Relationship Management

Certifications & Qualifications

• Bachelor’s Degree in Computer Science


• Bachelor’s Degree in Technology

Industry Keywords

• Client Applications


• Application Management


• SLA Compliance


• Stakeholder Engagement


• Vendor Management