Application Support

A7 Recruitment Company; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

A7 Recruitment Company in Makati is seeking an experienced L3 service support specialist to provide expert service support for our enterprise services.

You will analyze complex incidents, develop solutions, automate tasks, and mentor teammates, while delivering timely updates within agreed timelines.

Strong SQL, T-SQL, PL/SQL, Python (Pandas, PySpark), Azure Fundamentals, Databricks and Data Factory expertise are required; night shifts are available.

Qualifications

• Strong analytical thinking and problem-solving skills.
• Strong communication skillset – ability to translate technical details to business/non-technical stakeholders.
• Extensive experience with SQL, T-SQL, and PL/SQL language, including ETL, performance tuning.

Responsibilities

• Provide expert service support as L3 specialist for the service.
• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
• Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
• Gather requirements, analyze, design and implement complex visualization solutions.

Skills

Analytical thinking

Problem solving

Communication

SQL expertise

Python/PySpark

Tools

Azure Databricks

Azure Data Factory

ETL processes

Git/DevOps

Job description

Responsibilities

• Provide expert service support as L3 specialist for the service
• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
• Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
• Problem corrective action plan proposals
• Deploy bug-fixes in managed applications
• Gather requirements, analyze, design and implement complex visualization solutions
• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
• Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
• Share technical feedback and mentor teammates

Requirements

• Strong analytical thinking and problem-solving skills
• Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
• Extensive experience with SQL, T-SQL, and PL/SQL Language – including but not limited to ETL, merge, partition exchange, exception and error handling, and performance tuning
• Experience with R, Python/Pyspark mainly with Pandas, Numpy, and Pathlib
• Experience with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy)
• Experience with Azure Data Services - Databricks and Data Factory
• Understand the operation of the ETL process, triggers, and scheduler
• Logging and handling different files e.g. JSON
• Experience with Git repository maintenance and DevOps concepts
• Familiarity with building, testing, and deploying process
• Nice to have: experience with Control-M (if no experience, required to learn on the job), experience with PySpark emphasis on PySpark and SQL function
• Willing to work on night shift