Application Portfolio Management Analyst I – Technical Debt Coordinator

Healthtech Inc; Mexico; On-site; PHP 3,084,515 - 4,935,224; Full time

Job summary

Nordic is seeking an Application Portfolio Management Analyst I to support the end-to-end lifecycle of an organization's software applications, from planning to decommissioning. You will track applications, assess functionality, and drive rationalization and data retention initiatives to ensure compliance and business continuity.

The role emphasizes collaboration, documentation, and ongoing professional development, with opportunities to lead small projects and expand relationships with software

Qualifications

• Experience executing ITIL-aligned service management processes, including Incident, Request, and Change Management.
• Proven analytical thinking and problem-solving skills.
• Effective communication and customer-service abilities.
• Experience managing application support and documentation.
• Ability to collaborate in a team-oriented environment.
• Fundamental understanding of application portfolio management methodologies and frameworks.
• Experience with the technical aspects of applications, including infrastructure, databases, integrations, dependencies, and underlying technologies.
• Experience in application lifecycle management from inception to retirement, and managing each stage effectively.
• Experience tracking software applications and related assets within an inventory.
• Ability to assess software applications to determine whether they should be kept, replaced, retired, or consolidated as part of rationalization.
• Experience with data retention policies and procedures for managing physical and digital records.
• Ability to analyze and evaluate contract terms to identify costs and termination provisions.

Responsibilities

• Track an organization's software applications and related assets using various inventory management and tracking tools.
• Assess the functionalities of new applications to determine if they meet defined requirements and provide necessary capabilities.
• Identify applications that provide similar or overlapping functionalities as part of application rationalization.
• Facilitate the decommission of outdated, redundant, or underperforming applications while ensuring data integrity, compliance, and business continuity.
• Facilitate the extraction, transformation, and migration of historical data from legacy applications to new systems or archiving it for compliance and historical purposes.
• Stay updated on relevant regulations and ensure application management practices adhere to legal and industry standards.
• Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
• Plan and execute application upgrades and security patches, ensuring applications stay patched for security vulnerabilities.
• Lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups, and communicating project status.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, system dependency maps, integrations, and other critical components to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle, including implementations, upgrades, decommissioning, and data archiving.
• Work independently, request help only when needed, and properly escale after due diligence.
• Achieve necessary certifications and continue professional development.

Skills

ITIL processes

Analytical thinking

Communication

Customer-service

Team collaboration

Application support

Documentation

Lifecycle management

Education

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field

8+ years of industry experience

Tools

Inventory management tools

Job description

Make a difference. Be happy. Grow your career.

The Application Portfolio Management (APM) Analyst I provides advanced support for the management of an organization's software application portfolio from planning, budgeting, funding, intake, deployment, utilization, optimization, and maintenance of an application through end of life, retirement/decommission, and removal from the environment. This role requires a comprehensive understanding of Application Portfolio Management principles to support initiatives including inventory management, intake, rationalization, decommissioning, and data retention/archiving.

Responsibilities

• Track an organization's software applications and related assets using various inventory management and tracking tools.
• Assess the functionalities of new applications to determine if they meet defined requirements and provide necessary capabilities.
• Identify applications that provide similar or overlapping functionalities as part of application rationalization.
• Facilitate the decommission of outdated, redundant, or underperforming applications while ensuring data integrity, compliance, and business continuity.
• Facilitate the extraction, transformation, and migration of historical data from legacy applications to new systems or archiving it for compliance and historical purposes.
• Stay updated on relevant regulations and ensure application management practices adhere to legal and industry standards.
• Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
• Plan and execute application upgrades and security patches, ensuring applications stay patched for security vulnerabilities.
• Lead smaller analyst‑led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow‑ups, and communicating project status.
• Maintain and expand relationships with software vendors, ensuring application teams receive top‑tier support.
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, system dependency maps, integrations, and other critical components to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle, including implementations, upgrades, decommissioning, and data archiving.
• Work independently, request help only when needed, and properly escale after due diligence.
• Achieve necessary certifications and continue professional development.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (or 8+ years of industry experience).
• 3–5+ years of experience in healthcare IT or an equivalent IT application analyst position with a degree requirement.
• Experience executing ITIL‑aligned service management processes, including Incident, Request, and Change Management.
• Proven analytical thinking and problem‑solving skills.
• Effective communication and customer‑service abilities.
• Experience managing application support and documentation.
• Ability to collaborate in a team‑oriented environment.
• Fundamental understanding of application portfolio management methodologies and frameworks.
• Experience with the technical aspects of applications, including infrastructure, databases, integrations, dependencies, and underlying technologies.
• Experience in application lifecycle management from inception to retirement, and managing each stage effectively.
• Experience tracking software applications and related assets within an inventory.
• Ability to assess software applications to determine whether they should be kept, replaced, retired, or consolidated as part of rationalization.
• Ability to identify and assess applications for decommissioning based on usage, relevance, cost, and strategic alignment.
• Experience with data retention policies and procedures for managing physical and digital records.
• Ability to analyze and evaluate contract terms to identify costs and termination provisions.

Travel Requirements

• Long‑distance or air travel as needed, not to exceed 10% of total travel.
• Car travel to off‑site locations, occasionally in adverse weather conditions.

Equal Opportunity Employment

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.