Workday Integrations Analyst

Nordic Global; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications. This role requires a comprehensive understanding of healthcare applications and involves managing support requests and documentation while maintaining vendor relationships.

The ideal candidate will have a Bachelor's degree, 5 years of healthcare IT experience, and strong analytical and problem-solving skills. Join us to grow your career while making a difference in the healthcare landscape.

Qualifications

• 5 years experience in healthcare IT or equivalent IT application analyst position.
• Proven analytical thinking and problem-solving skills.
• Experience in ITIL-aligned service management processes.

Responsibilities

• Respond to application support requests and incidents within defined SLAs.
• Manage application and team documentation through proper management lifecycles.
• Maintain and expand relationships with software vendors.

Skills

Analytical thinking

Problem solving

Excellent communication

Customer service

Healthcare IT experience

Education

Bachelor's degree in Information Technology or related field

Job description

Make a difference. Be happy. Grow your career.

Application Analyst II

This role provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. It requires a comprehensive understanding of the healthcare landscape, application functionalities, and great responsibility in managing support requests, documentation, and vendor relationships.

Key Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups, and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years industry experience).
• 5 years experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Proven analytical thinking and problem solving skills.
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management.
• Excellent communication and customer service abilities.Experience in managing application support and documentation.

Nordic is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.