App Dev & Maintenance Analyst — Production Support

cardinalhealth; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Cardinal Health is seeking an Application Development & Maintenance professional in the Philippines to support and enhance software systems. The role focuses on production support, incident resolution, and cross-functional collaboration with business teams and developers.

You will troubleshoot issues, analyze system behavior, and contribute to knowledge bases while growing within a dynamic IT environment that values best engineering practices.

Qualifications

• 2-4 years of application support, production support, or related technical support experience preferred
• Prior DME industry experience preferred
• Bachelor's degree in a related field, or equivalent work experience, preferred
• Experience troubleshooting application issues, analyzing system behavior, and resolving user-reported incidents
• Brightree experience is a plus, but not required

Responsibilities

• Handle a variety of production support tickets, user requests, and incidents with limited guidance
• Investigate and resolve moderately complex technical, functional, and process-related issues
• Collaborate with business stakeholders, developers, and cross-functional teams
• Assist with knowledge transfer and onboarding of less experienced teammates
• Contribute to process documentation, knowledge articles, and continuous improvement initiatives
• Prioritize incidents and service requests to minimize impact on operations
• Perform root cause analysis and recommend corrective actions
• Escalate highly complex issues when necessary

Skills

Troubleshooting

Analytical thinking

Stakeholder liaison

Documentation

Education

Bachelor's degree in related field

Tools

Brightree

SQL

Job description

Cardinal Health is seeking an Application Development & Maintenance professional in the Philippines to support and enhance software systems. The role focuses on production support, incident resolution, and cross-functional collaboration with business teams and developers.

You will troubleshoot issues, analyze system behavior, and contribute to knowledge bases while growing within a dynamic IT environment that values best engineering practices.