APOC Engineer - 24/7 Global Application Operations

White & Case LLP; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

White & Case LLP’s Global Operating Center in Manila seeks an Engineer to provide Tier 2 technical support for internal customers via APOC systems. The role involves monitoring enterprise services, coordinating escalations, and maintaining runbooks with cross-functional IT teams.

The engineer will analyze logs and performance data, develop operational documentation, and support major incident management to drive continuous service improvement. 24x7 support for global applications is expected.

Qualifications

• Minimum 2 years in Application Support or related tech role.
• Experience supporting business-critical enterprise applications.
• Strong understanding of monitoring, event and incident management.

Responsibilities

• Monitor health of enterprise services, automation platforms and infrastructure; perform 2nd level troubleshooting and coordinate escalations.
• Conduct operational reviews and validation checks to ensure processes and APOC deliverables meet service levels.
• Generate/analyze operational reports and metrics, providing insights on performance and trends.

Skills

2+ yrs exp

Enterprise apps

Monitoring & ITSM

Tools

Dynatrace

AppDynamics

Splunk

Azure Monitor

DataDog

New Relic

Jira Service Mgmt

Job description

White & Case LLP’s Global Operating Center in Manila seeks an Engineer to provide Tier 2 technical support for internal customers via APOC systems. The role involves monitoring enterprise services, coordinating escalations, and maintaining runbooks with cross-functional IT teams.

The engineer will analyze logs and performance data, develop operational documentation, and support major incident management to drive continuous service improvement. 24x7 support for global applications is expected.