API Support Engineer — Fast, Customer‑Focused Cloud Help

Vonage; Mexico; On-site; PHP 250,000 - 380,000; Full time

Job summary

Vonage is seeking a Level 1 Technical Support Engineer for its API Support group in a fast-paced environment. You will deliver first-class support and triage requests via email, phone and chat, collaborating with cross-functional teams to resolve issues quickly.

Ideal candidates have a Bachelor's in Computer Science and 1–2 years in technical support within telecom or tech sectors, with strong communication and a proactive, customer-focused attitude.

Qualifications

• Bachelor's degree in Computer Science required.
• 1–2 years of Technical Support experience in telecom or technology sectors.

Responsibilities

• Provide customers with fast response and resolution times and clear communication.
• Triage support requests by email, phone and chat.
• Communicate effectively with customers and internal stakeholders.
• Collaborate with cross-functional teams to accelerate ticket resolution.
• Be curious and learn rapidly to improve support quality.
• Capture knowledge to help customers resolve issues independently.

Skills

Communication skills

Customer focus

Organizational skills

Curiosity to learn

Education

Bachelor's degree in Computer Science

Job description

Vonage is seeking a Level 1 Technical Support Engineer for its API Support group in a fast-paced environment. You will deliver first-class support and triage requests via email, phone and chat, collaborating with cross-functional teams to resolve issues quickly.

Ideal candidates have a Bachelor's in Computer Science and 1–2 years in technical support within telecom or tech sectors, with strong communication and a proactive, customer-focused attitude.