APAC Service Improvement Analyst
SEEK
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Job summary
SEEK is seeking an APAC Service Associate Business Analyst to help shape how our Customer Service teams across the APAC region operate and improve. You will bridge customer insights and business outcomes, translating complex requirements into clear, practical solutions.
You will gather requirements, map and design processes, contribute to UAT, and support reporting and stakeholder engagement across multiple markets and time zones.
Qualifications
- Experience in business analysis, process design or a related field, ideally within a customer service or service operations environment.
Responsibilities
- Gather, analyse and document business requirements from stakeholders across APAC Customer Service
Skills
Tools
Job description
SEEK is seeking an APAC Service Associate Business Analyst to help shape how our Customer Service teams across the APAC region operate and improve. You will bridge customer insights and business outcomes, translating complex requirements into clear, practical solutions.
You will gather requirements, map and design processes, contribute to UAT, and support reporting and stakeholder engagement across multiple markets and time zones.
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