APAC Reporting & Quality Team Lead

Fluor; Ilocos Norte; On-site; PHP 558,000 - 1,004,000; Full time

Benefits offered by this job

Competitive salary

Health and Life Insurance

Retirement Plan

Comprehensive Training Program

Mentoring Culture

Employee engagement activities

Volunteer programs

Job summary

Fluor in Cebu City, Philippines, is seeking a Reports and Quality Team Leader to lead the APAC reporting and quality function. You will oversee a team delivering accurate insights, align regional standards, and drive continuous improvement and customer-centric quality initiatives.

You will collaborate with regional and global counterparts, champion quality programs, and mentor a high-performing team to strengthen service quality and operational effectiveness.

Qualifications

• At least 3 years of team handling and quality management in a CSAT-based environment.
• Excellent written and oral communication skills.
• Proficient with word processing, email, spreadsheets and presentations.
• Demonstrated problem-solving abilities in complex scenarios.

Responsibilities

• Provide day-to-day leadership to a team of Tier 1 and Tier 2 associates and manage workload.
• Conduct weekly performance reviews and coaching to drive continuous improvement.
• Lead quality assurance programs, reporting processes and KPI analysis.
• Act as Regional Reporting Lead for APAC and align reporting standards.
• Develop and maintain reporting documentation and quality frameworks.
• Drive employee engagement through team activities and initiatives.

Skills

People leadership

Analytical skills

Stakeholder management

Problem-solving

Team coaching

Tools

Microsoft Office

Job description

Fluor in Cebu City, Philippines, is seeking a Reports and Quality Team Leader to lead the APAC reporting and quality function. You will oversee a team delivering accurate insights, align regional standards, and drive continuous improvement and customer-centric quality initiatives.

You will collaborate with regional and global counterparts, champion quality programs, and mentor a high-performing team to strengthen service quality and operational effectiveness.