APAC Customer Operations Specialist

Trax Group; Philippines; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Growing company

International setting

Personal growth opportunities

Job summary

Trax Group in Cebu, Philippines, is hiring a Customer Operations Coordinator to manage end-to-end delivery of managed freight bill and pay services for APAC clients. You will ensure timely invoicing, audit results, and data reporting, coordinating with internal teams to resolve issues and improve cycle times.

Ideal candidates have 3–5 years in logistics data, strong Excel skills, and the ability to handle multiple projects and client demands with calm under pressure.

Qualifications

• 3–5 years in logistics data, billing, cost allocation, or AP tasks.
• Proficient in Excel with advanced functions.
• Ability to work under pressure and manage multiple clients.
• Willingness to travel occasionally and work outside normal hours.

Responsibilities

• Ensure clients’ deliverables are provided according to processing calendar and involve invoicing, audits, and settlement processes.
• Prepare, analyze, and present weekly health reports.
• Coordinate with clients and internal teams to communicate status and resolve issues.
• Host monthly delivery business reviews as required.
• Respond to client inquiries and maintain service levels.
• Review data reports and implement modifications to improve cycle times.
• Provide back-up support as designated by management.
• Occasional client onsite travel and after-hours work as needed.

Skills

Data analysis

Billing & invoicing

Attention to detail

Communication skills

Time management

Tools

Excel (VLOOKUP, PivotTables)

ERP / accounting software

Job description

Trax Group in Cebu, Philippines, is hiring a Customer Operations Coordinator to manage end-to-end delivery of managed freight bill and pay services for APAC clients. You will ensure timely invoicing, audit results, and data reporting, coordinating with internal teams to resolve issues and improve cycle times.

Ideal candidates have 3–5 years in logistics data, strong Excel skills, and the ability to handle multiple projects and client demands with calm under pressure.