APAC Canvas LMS Tier 1 Support Specialist

Sourcefit; Quezon City; On-site; PHP 335,000 - 603,000; Full time

Job summary

Sourcefit is seeking an on-site Technical Support specialist for Canvas, our LMS. You will assist end-users via phone and chat, escalate issues to Level 2, and provide timely updates while documenting actions.

This role requires strong customer service and analytical skills, English fluency, and adaptability in a fast-paced environment. The position supports faculty, staff, and students from Exxa Tower in Quezon City with a 24/7 rotating schedule after training, and involves capable

Qualifications

• High school diploma or equivalent required.
• Fluent in English with strong reading, writing, and speaking skills.
• Strong customer service, technical troubleshooting, and analytical abilities.
• Experience managing customer service performance metrics (Quality, CSAT, NPS, VOC, etc.).
• Ability to work independently in a self-directed environment.
• Positive attitude, professionalism, and good sense of humor.

Responsibilities

• Handle tickets via phone or live chat from faculty, staff, and students.
• Escalate unresolved issues to Level 2 Support.
• Provide timely updates to users and maintain clear records in the ticketing system.
• Follow assigned work schedules and be flexible for 24/7 coverage after training.
• Create documentation of Support processes when assigned.

Skills

Customer service

Technical troubleshooting

Analytical abilities

English fluency

Communication skills

Time management

Documentation

Schedule adherence

Education

High school diploma or equivalent

Tools

Slack

Jira

Job description

Sourcefit is seeking an on-site Technical Support specialist for Canvas, our LMS. You will assist end-users via phone and chat, escalate issues to Level 2, and provide timely updates while documenting actions.

This role requires strong customer service and analytical skills, English fluency, and adaptability in a fast-paced environment. The position supports faculty, staff, and students from Exxa Tower in Quezon City with a 24/7 rotating schedule after training, and involves capable