APAC Account Ops Director: Lead Client Success & Delivery

CBRE GWS IFM PHILS. CORP.; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. in Makati City, Philippines, is seeking an APAC Account Operations Director to oversee client commitments and manage a high-performing operations team.

The role focuses on coordinating staff, shaping strategic operational plans, and ensuring service excellence across multiple clients. You will lead supervision, recruitment, and performance evaluations, while guiding cross-functional collaboration and maintaining strong client relationships.

Qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience.
• Experience in staffing, training, development, coaching, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

Skills

Team leadership

Staff development

Performance management

Project management

Client relationship management

Strategic planning

Negotiation

Education

Bachelor's degree

Job description

CBRE GWS IFM PHILS. CORP. in Makati City, Philippines, is seeking an APAC Account Operations Director to oversee client commitments and manage a high-performing operations team.

The role focuses on coordinating staff, shaping strategic operational plans, and ensuring service excellence across multiple clients. You will lead supervision, recruitment, and performance evaluations, while guiding cross-functional collaboration and maintaining strong client relationships.