Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As a Software Development Engineer, you will be responsible for analyzing, designing, coding, and testing multiple components of application code across one or more clients. Your typical day will involve performing maintenance, enhancements, and/or development work.
Key Responsibilities:
- -Responsible for case triaging, issue reproduction and communicating with the Partners/BDMs.
- -Responsible for raising issues to the Engineers after validation from the Product Area (PA) Leads / SMEs.
- -Follow up on bug communications to ensure timely resolution.
- -Ensuring adherence to the SLA Milestones.
- -Route case drafts to the Translators for CJK (Chinese/Japanese/Korean) cases.
- -Route drafts to Reviewer if the Agent falls under Peer Review.
- -Raise cases, bugs, or product trends that need attention to the PA Leads.
Required Qualifications:
- -Bachelor’s / Master’s degree in Computer Science, Computer Engineering, IT, or related field.
- -Minimum one year of Android App Development experience.
- -Excellent verbal and written communication skills.
- -Ability to conduct application issue troubleshooting.
- -Capable of analyzing the app/code to resolve the issue.
- -Good research and debugging skills.
- -Quick learner about new Android APIs and Libraries.
- -Ability to implement sample apps to reproduce the reported issue.
- -Familiarity with SFDC tool (Salesforce).
- - Must have a technical background in Game development.
- - Good to have a skill in Gaming Platform IDE or tools (ex. Unity, Unreal) and Android Development (Android Studio).
Preferred Qualifications:
- -Background in tech support or customer service with Android applications.
- -Familiarity with relevant technologies such as application life cycle methodology and tools like Android Studio.
- -Application testing to find out the issues.
- -Analyzing and understanding the business requirement documentation to develop new applications.
- -Familiarity with cross-platform development tools (e.g., Flutter, React Native).
- -Android application release to the Play Console, checking Android Vitals, app release overview, etc on the Play Console.
- -Play Billing Library experience.
- -Basic understanding on development and design related to Games development (e.g. Unity, Unreal etc.).
- -Strong analytical skills to diagnose and resolve complex technical game issues.
- -Troubleshoot and fix game issues including connectivity, migration, system crashes, setup errors, compatibility and hardware lag across PC, Console and mobile devices.
- -Have a basic knowledge with google games features and platforms.
Skill Set:
- -Programming Languages: Proficiency in Unity, Unreal, Java, and Kotlin to develop Android apps.
- -Frameworks and Tools: Familiarity with Android SDK, Android Studio, and development frameworks like Jetpack, Retrofit, or Dagger.
- -APIs: Experience with RESTful APIs and JSON.
- -Databases: Knowledge of SQLite and other database management systems.
Minimum 2 year(s) of experience is required