Analyst, Quality Review (ILP)

The Western Union Company; Quezon City; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Paid time off

HMO coverage

Wellness programs

Global rewards

Job summary

The Western Union Company in Manila is seeking a Compliance Quality Assurance Analyst focused on AML/TF process oversight. You will perform QA reviews, partner with operations to improve processes, and train teams on emerging trends.

The role emphasizes risk assessment, calibration of decision making, and opportunity identification for automation. Strong analytical skills and advanced Excel are essential; office-based with at least three days on-site per week.

Qualifications

• Bachelor’s degree in finance, business, or a related field, or equivalent professional experience.
• 2+ years in AML compliance, bank secrecy act, or risk-based compliance.
• Strong analytical and problem-solving abilities with attention to detail.
• Experience with process improvement or project management in compliance/risk.
• Proficient in MS Office, especially advanced Excel, data analysis and reporting.
• Excellent verbal and written communication and feedback delivery.
• Knowledge of AML/CFT tech like monitoring tools, data analytics, AI is a plus.

Responsibilities

• Perform quality assurance reviews to oversee the program with high standards.
• Provide actionable feedback and recommendations to stakeholders to improve processes.
• Conduct regular QA reviews to assess accuracy of assessments and risk mitigation.
• Analyze customer activities to identify risks and red flags during ECDD reviews.
• Lead calibration sessions to ensure consistent decision making across teams.
• Identify opportunities for training and process improvements, including automation.
• Stay updated on AML/CFT trends and regulatory changes and train internal teams.

Skills

Analytical thinking

Investigative skills

Problem solving

Advanced Excel

MS Office

Communication skills

Independent decision making

Data analysis

Risk assessment

Education

Bachelor’s degree in finance or related field

Job description

Role Responsibilities

In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected.

• Ensure quality standards are maintained and adhered to while executing the oversight of the program.
• Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes.
• Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts.
• Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary.
• Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes.
• Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable.
• Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.

Role Requirements

• Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred.
• Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance.
• Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions.
• Ability to identify and assess compliance risks and elevate issues to appropriate level when necessary.
• Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas.
• Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements.
• Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking.
• Strong communication skills, both verbal and written, with experience in delivering feedback.
• Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject toinsurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-HR1 #LI-Hybrid

Estimated Job Posting End Date:

10-09-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.