ANALYST - OM BO

eClerx LLC; Manila; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A service management company located in Manila is seeking dedicated individuals for full-time customer service roles. Responsibilities include addressing customer inquiries, processing service requests effectively, and maintaining client data accuracy. Candidates should possess some college education and have the ability to communicate efficiently with clients. This role involves a hybrid work schedule and may require availability during off hours or weekends.

Qualifications

• Experience in customer service or client management.
• Ability to communicate effectively with clients.
• Proficient in data entry and record maintenance.

Responsibilities

• Answer customer requests regarding services and products.
• Process service requests using operational systems.
• Update client information and maintain data accuracy.
• Ensure proper billing methods and tax codes.
• Notify relevant parties of account changes.
• Communicate updates to branches and service issues.
• Handle account change requests including cancellations.

Education

Some College

Job description

Answers customer/client requests or inquiries concerning services, products and concerns that may arise.

Utilizes operational system to process service requests promptly.

May be tasked to work in one or multiple queues/skill sets over various customer contact channels.

Updates all client information incorporatedatabase andmaintainsthe accuracy and integrity of the data.

Ensures that billing methods,pricingand tax codes are properly entered and assigned.

Ensuresthat service protocols and service specifications are sent with service tickets.

Notifies partners, account managers, and sales teams of account changes and client concerns.

Compiles and sends Service Program materials.

Communicates new site information to branches.

Process and communicateany and allcustomer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips,etc

Escalates repeated concerns or unsatisfactory service concerns according to written process

Work schedule may be 40+ hours per week

Schedule may be during off hours or partially during weekends

Job Info

• Job Identification 82138
• Posting Date 03/02/2026, 12:31 PM
• Degree Level Some College
• Job Schedule Full time
• Locations 6th Floor Aeon Center Bldg. , Muntinlupa City, 1781, PH (Hybrid)