Analyst, Elite Care

Visa Philippines Business Processing Center, Corp.; Pasay; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Visa Philippines Business Processing Center, Corp. is seeking an analyst to independently solve problems, drive innovative solutions, and advocate for clients across internal teams.

You will collaborate with Client Success, Sales, Product, Systems, Risk, and Legal to meet Visa and client objectives, while staying current with industry trends and product updates. The role requires a bachelor's degree and 2+ years in financial services or related fields, with strong English and relationship

Qualifications

• Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.
• Commitment to delivering exceptional client experiences.
• High attention to details.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
• Understanding credit card processing, payments gateways, and related technologies.
• Sound business decision-making, goal setting, and achieving high-quality operational results.
• Prioritization and management of customer expectations, both in team and independent settings.
• Developing and managing adaptable plans in changing environments.
• Excellent interpersonal skills with a proven record of customer satisfaction.
• Solid organizational, conceptual, and logical problem-solving abilities.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Ability to establish productive working relationships.
• Efficient in Microsoft office (Outlook, Excel, Word and Power Point).
• Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).

Responsibilities

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients’ business.

Skills

Relationship management

Attention to detail

Multitasking under pressure

Problem solving

Strategic thinking

Communication skills

Fluent English

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the role

This individual contributor role involves problem solving and identifying innovative solutions. The analyst will operate independently, receiving guidance only in complicated situations.

Essential Functions:

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.

• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.

• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.

• Work closely with various departments to understand Client goals and find solutions.

• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.

• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.

• Maintain relationships to understand market needs, trends, and support approach improvements.

• Establish and foster relationships with Clients and internal stakeholders at all levels.

• Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.

• Build knowledge of all supported products and services, understanding their impact on clients’ business.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.

• Commitment to delivering exceptional client experiences.

• High attention to details.

• Ability to work under pressure and handle multiple tasks simultaneously.

• Strong relationship management, strategic thinking, and problem-solving skills.

• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.

• Understanding credit card processing, payments gateways, and related technologies.

• Sound business decision-making, goal setting, and achieving high-quality operational results.

• Prioritization and management of customer expectations, both in team and independent settings.

• Developing and managing adaptable plans in changing environments.

• Excellent interpersonal skills with a proven record of customer satisfaction.

• Solid organizational, conceptual, and logical problem-solving abilities.

• Strong relationship management, strategic thinking, and problem-solving skills.

• Ability to establish productive working relationships.

• Efficient in Microsoft office (Outlook, Excel, Word and Power Point).

• Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).