Analyst, Customer Service

Collins Aerospace; Tanauan; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Collins Aerospace is seeking a Customer Operations Analyst to manage orders, RFQs and customer expectations. You will coordinate with manufacturing and supply chain to ensure accurate and timely communication, while supporting continuous improvement initiatives and data reporting.

The role requires strong communication skills, proficiency in MS Office, and experience with SAP; manufacturing experience is a plus. Onsite position in the Philippines with night shift coverage may be required.

Qualifications

• Clear communication with customers and internal teams.
• Experience resolving customer complaints and problems.
• Proficient in MS Office tools; SAP knowledge is a plus.
• ACE, Six Sigma continuous improvement experience is beneficial.
• Reporting, database manipulation and/or VBA is a plus.

Responsibilities

• Communicate effectively and professionally with customers; digest large data sets and make decisions.
• Review and processing of customer orders, RFQs and expectations per contract terms.
• Interface with multiple departments within the organization.
• Ensure flow-downs to supply chain, shipping, quality, etc. are timely and accurate.
• Assist with customer delivery status inquiries and expedite requests.

Skills

Communication skills

Problem solving

Numerical reasoning

Written and verbal communication

Education

Bachelor's degree or 6 years of relevant experience

Tools

MS Excel

PowerPoint

Word

SAP

VBA

Job description

Date Posted: 2026-09-04

Country: Philippines

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview Of Responsibilities

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick ;earner and open minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise.
• Non-traditional working hours may be required as needed.
• Working schedule: Night shift 9:30 PM to 6:00 AM

Qualifications

• Bachelor's degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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