Analyst Accounts Receivable Collections - Fixed Term

CPC - Colder Products Company; Cebu City; On-site; PHP 391,000 - 580,000; Full time

Job summary

Dover Business Services in Cebu, Philippines, is seeking a detail-oriented collections professional to verify accounts, research disputes, and manage collections activity. The role collaborates with Sales, CS, and Operations to resolve payment issues and maintain accurate aging reports.

The ideal candidate holds a bachelor’s degree in accounting or related field and 2–3 years of collection experience, with strong Excel skills and familiarity with ERP systems like Oracle or SAP.

Qualifications

• Bachelor’s degree in Accounting, Business Management, Accounting Technology or related field.
• 2–3 years’ experience in collection or related field.
• Proficient Microsoft Excel; SharePoint a plus.
• Experience with Oracle, SAP or other ERP systems.

Responsibilities

• Perform customer account verification, research, issue resolution and collection activities via email and outbound calls.
• Collaborate with sales and customer service to resolve disputes.
• Monitor ServiceNow tickets and ensure timely resolution.
• Post payments and correct remittance advice with cash application team.
• Manage customer credit exposure and coordinate with Operating Company on customer relationships.
• Monitor overdue accounts and manage credit holds and disputes.
• Prepare and present aging of receivables and collection reports.
• Update customer information with Master Data Management (MDM).
• Investigate payment issues with Sales, CS, Operations, and Shipping to reach resolution.
• Maintain productivity and meet SLAs in a complex environment; reference legacy systems as needed.

Skills

Interpersonal communication

Attention to detail

Deadline-driven

Customer focus

Problem solving

Multi-tasking

Ethical conduct

Education

Bachelor’s degree in Accounting or related field

Tools

Microsoft Excel

Oracle

SAP

Job description

Job Description:

Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future, we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centres in China, North America, the Philippines and Scotland.

Essential Responsibilities

• Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
• Reach out to the business unit’s sales team and counterparts to resolve customer disputes.
• Monitor and track status of ServiceNow tickets assigned to the team
• Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
• Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
• Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
• Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
• Facilitates customer information updates with Master Data Management (MDM)
• Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
• Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
• Assist with other projects or duties as assigned, including continuous improvement efforts

Education and Experience

• Bachelor’s degree in Accounting, Business Management, Accounting Technology or related field.
• Previous 2 to 3 years’ experience in collection or any other related field.
• Proficient computer skills including Microsoft Excel experience (SharePoint a plus)
• Previous experience in Oracle system, SAP and other ERP systems

Preferred Qualifications

• Excellent interpersonal and communication skills both written and oral
• Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
• Ability to meet deadlines and produce accurate results
• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize and multi-task in a fast-paced environment
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.