AMER Operations & Revenue Coordinator

InterContinental 62s Group plc; Makati; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

InterContinental 62s Group plc seeks an AMER-focused Coordinator in Manila to support CR&S leads, manage Javelin opportunities for managed accounts, and ensure timely revenue recognition across the AMER region. You will coordinate data entry, outbound communications to hotel operators, and cross-functional support with Finance, Technology, and HR while meeting deadlines on special projects.

The role requires strong hotel operations knowledge, Excel/Office 365 proficiency, and excellent

Qualifications

• Minimum Bachelor’s degree in Office Management, Hospitality, Business, or an equivalent combination of education and work-related experience.
• At least 2+ year’s progressive work-related experience with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations
• Demonstrated written and verbal communication skills tailored to diverse audiences including vendors, suppliers, and corporate contacts

Responsibilities

• Collect, organize, and maintain a database of CR&S leads from various key accounts through RFP tracker, ensuring accuracy and completeness.
• Complete all CR&S Opportunities in Javelin for proper account crediting coming from leads sourced by the team.
• Initiate contact and follow up calls with hotels through phone calls and emails for timely processing of all leads in MeetingBroker.
• Collaborate with MB Care specialists for leads that should be forwarded for Offline Billing.
• Track CERs tagged as group bookings ensuring proper data with correct lead status.
• Process non-revenue generating cases daily such as billing disputes, folio requests, and CCA/NOTP.
• Act as a back-up Consultant processing revenue-generating requests during critical times.
• Provide support on CR&S tasks when required.
• Complete and/or coordinate activities related to assigned special projects; assist in establishing project timetables, action steps and status updates; follow-up to ensure timely execution to meet deadlines.
• Support CR&S Team Lead and Manager for ad hoc projects that impacts CR&S performance on revenue.
• Perform other administrative support duties as assigned to facilitate the smooth operation of the department.
• Coordinate with Finance, Technology, Facilities, and Human Resources for department requirements.
• Perform timekeeping duties for department staff in accordance with deadlines prescribed by local Payroll team.

Skills

Hotel operations

Written communication

Industry trends awareness

Problem-solving

CRM usage

Multi-project management

Data reporting

Office problem solving

Numerical skills

MS 365

Salesforce

Education

Bachelor’s degree in Office Management, Hospitality, or Business

Tools

Meeting Broker

IHG Javelin

Salesforce

Office 365

SharePoint

Teams

Job description

InterContinental 62s Group plc seeks an AMER-focused Coordinator in Manila to support CR&S leads, manage Javelin opportunities for managed accounts, and ensure timely revenue recognition across the AMER region. You will coordinate data entry, outbound communications to hotel operators, and cross-functional support with Finance, Technology, and HR while meeting deadlines on special projects.

The role requires strong hotel operations knowledge, Excel/Office 365 proficiency, and excellent