Amazon Customer Service Representative (DTC E-commerce CS)

ODAQ; Philippines; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

On-time payments

Global brand

Job summary

Faccelove is seeking a proactive customer support specialist to respond to inquiries by email, resolve order concerns, and provide accurate product information. You will manage tickets with Zendesk, assist with Shopify-based orders, and maintain a friendly brand voice.

The role requires hands-on experience in e-commerce support, strong written communication, and the ability to work independently while collaborating with the team. 7 days availability is expected.

Qualifications

• Excellent written communication skills are required.
• Proven experience answering customer emails.
• Hands-on experience with Zendesk and Amazon Seller Central.
• Experience using Shopify for order tracking and returns.
• Experience in e-commerce customer support is required.
• Familiarity with Slack or similar tools.

Responsibilities

• Respond to customer inquiries via email promptly and professionally.
• Handle customer concerns, complaints, and order issues.
• Provide accurate information about products, orders, and policies.
• Manage support tickets using Zendesk or similar tools.
• Assist with order tracking, returns, and refunds through Shopify.
• Collaborate with the team via Slack and other platforms.
• Maintain a positive and helpful brand voice in interactions.

Skills

Written communication

Email support

Time management

Independence

Organizational

7-day availability

Brand voice

Customer service

Tools

Zendesk

Shopify

Slack

Amazon Seller Central

Job description

Faccelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

Responsibilities

• Respond to customer inquiries primarily via email in a timely and professional manner
• Handle customer concerns, complaints, and order-related issues
• Provide accurate information about products, orders, and policies
• Manage and organize customer support tickets using Zendesk or similar tools
• Assist with order tracking, returns, and refunds through Shopify
• Collaborate with the team via Slack and other communication platforms
• Maintain a positive and helpful brand voice in all interactions

Requirements

• Excellent written communication skills (required)
• Proven experience answering customer emails (required)
• Hands-on experience with Amazon Seller Central and Zendesk or similar email support tools (required)
• Experience using Shopify (required)
• Background in e-commerce customer support (required)
• Familiarity with Slack or similar communication platforms
• Highly organized, responsive, and detail-oriented
• Able to work independently and manage time effectively
• Must be available consistently, 7 days a week

What’s in it for you?

• Competitive salary
• On-time and reliable payments
• Opportunity to work with a fast-growing global e-commerce brand
• Long-term growth opportunities