Amazon Account Health and Catalog Specialist – Remote- Mid Shift- HMO

Filta; Metro Manila; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO for you + 1 dependent

13th month pay

Government-mandated benefits

Wellness program

Job summary

Filta is seeking an experienced Catalog Operations professional to safeguard live product listings, protect brand integrity, and ensure account health across Amazon Seller Central and Vendor Central. You will perform audits, identify hijacked or duplicate listings, and draft evidence-backed cases to restore original content.

The role emphasizes disciplined, data-driven remediation and cross-team collaboration.

Qualifications

• 2+ years in Amazon catalog operations, brand protection, or account health.
• Proven experience opening, managing and winning complex Amazon case escalations.
• Proficiency in Excel/Google Sheets for systematic audits.
• Role is tactical restoration and defense, not copywriting or keyword creation.

Responsibilities

• Audit live listings against approved baseline tracker.
• Identify split/duplicate listings, hijacked content, and incorrect mappings.
• Log catalog issues with evidence in internal tracker.
• Draft and submit evidence-backed cases to reverse unauthorized changes.
• Escalate cases via Brand Registry or Account Health channels.
• Follow up on cases and push for restoration beyond initial refusals.
• Report recurring catalog issues to managers and the Item Creation team.

Skills

Amazon catalog ops

Brand protection

Account health management

Excel/Sheets

Audit & logging

Tools

Amazon Seller Central

Amazon Vendor Central

Job description

Location: Accepting candidates from Metro Manila

Schedule: Monday to Friday, 3:00 PM – 12:00 AM PHT

About the Company

Join a New York-based company established in 1948, that is a leading “e-tail” partner to premium brands with the mission of creating incremental e-Commerce sales through unmatched merchandising expertise, marketplace knowledge, and exclusive selling strategies

Why You’ll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th-month bonus and Government-mandated benefits.
• Member Wellness Program.

What You’ll Be Doing

You’ll be part of the Catalog Operations & Brand Protection team, supporting live product page integrity, buy-box hygiene, and account compliance. Your key tasks will include:

• Performing recurring audits of live listings against the approved, current as-launched baseline tracker maintained by the Item Creation team.
• Identifying split/duplicate listings, hijacked content/images, incorrect variation/parent-child mappings, suppressed listings, and unauthorized title or bullet point edits.
• Logging catalog issues with full evidence (ASIN, MSKU, issue type, screenshots) in our internal baseline tracker.
• Drafting and submitting clear, evidence-backed cases in Amazon Seller Central to force the reversal of unauthorized changes and restore original content.
• Routing and managing case escalations dynamically based on brand structure (directly via Brand Registry/Account Health or through brand representative channels).
• Following up on stalled cases and arguing hijacked listing cases past initial automated or first-tier refusals to successful restoration.
• Reporting recurring root causes and systemic catalog issues to catalog managers and the Item Creation team

What You’ll Bring

• At least two (2) years of hands-on experience in Amazon catalog operations, brand protection, or account health within Amazon Seller Central and/or Vendor Central.
• Proven experience opening, managing, and winning complex Amazon case escalations across two distinct ownership structures (direct Brand Registry vs. brand representative).
• Proficiency in Excel/Google Sheets and the ability to conduct systematic audits without relying on external third-party catalog monitoring software.
• A clear understanding that this is a tactical restoration and defense role (auditing, logging, filing, following up) that uses pre-approved baseline data, rather than an originative copywriting or keyword creation role.

Bonus Points For

• Footwear or Apparel Experience: Prominently preferred, as complex, multi-attribute variation trees (size/color parent-child relationships) in apparel/footwear carry a high risk of split listings and mismapping.
• Technical Amazon Knowledge: Deep familiarity with FNSKU, GTIN/UPC requirements, and ASIN variation mechanics.
• Amazon Brand Registry Tools: Direct experience navigating advanced Brand Registry protection tools and Account Health dashboards

Important: This role is open to PH citizens only. Applications must be submitted in English.