ALABANG ARP TALKPUSH 2026

Concentrix Philippines; Muntinlupa; Sur place; PHP 223 000 - 312 000; Plein temps

Résumé du poste

Concentrix Philippines in Alabang (Muntinlupa) is seeking a customer service associate for the ALABANG ARP TALKPUSH 2026 program. The role emphasizes handling customer inquiries, achieving KPIs, and providing courteous, professional service in a fast-paced BPO environment.

Responsibilities include clarifying requirements, empathizing with customers, maintaining knowledge of client offerings, documenting interactions, and offering related products or services as appropriate.

Qualifications

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Effective written and verbal communication skills.
• Details-oriented with good PC/navigation skills.
• Able to multitask and adapt to changes quickly.

Responsabilités

• Meet KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers professionally using procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notation.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track and retrieve information in call databases.
• Respond to inquiries using published materials or senior staff.

Connaissances

Customer service

Communication

PC navigation

Attention to detail

Multi-tasking

Teamwork

Patience

Formation

High school diploma

Description du poste

Job Title

ALABANG ARP TALKPUSH 2026

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location

PHL Muntinlupa - Alabang 4

Language Requirements

Time Type

Full time

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