AIOps Platform Modernization Engineer (AI-Driven)

ECLARO; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ECLARO's AIOps Engineer, Platform Modernization role focuses on building subagents to move repetitive ops to automation, starting with Amazon Connect. You’ll partner with IT Operations and Call Center leadership to identify workflows ripe for automation and craft them using AWS and AI tools like Claude Code and Bedrock.

You will bring an operator's eye to production support, incident response, and monitoring, shaping automation scope and ensuring reliable, scalable delivery across new workflows.

Qualifications

• Bachelor's degree in an IT-related field or equivalent professional experience.
• AWS certification (Solutions Architect, SysOps Administrator, or higher) preferred.
• Hands-on experience with automation and scripting to support operations, incident remediation, and routine maintenance.

Responsibilities

• Collaborate with IT Operations, Call Center, and Service Desk teams to identify pain points and workflows with strong automation potential.
• Convert manual operational runbooks into executable workflows that AI agents and humans can both run.
• Use AI tools (Claude Code, Bedrock, ChatGPT, or similar) to build, test, and refine automations.
• Bring AWS knowledge to the automation process, using that judgment to vet AI-generated work, keeping aligned with best practices.
• Support automated callback flow optimization and AI agent building within the Connect environment.
• Draw on production support, incident response, and monitoring experience to shape how automations are scoped and prioritized.
• Document automation logic and decisions to support long‑term ownership and knowledge transfer.

Skills

AI-first mindset

AWS knowledge

Automation scripting

Production support

Incident response

Monitoring

Observability

Operational prioritization

Education

Bachelor's degree in IT-related field

AWS Certification (Solutions Architect/SysOps)

Tools

Claude Code

Bedrock

ChatGPT

Job description

ECLARO's AIOps Engineer, Platform Modernization role focuses on building subagents to move repetitive ops to automation, starting with Amazon Connect. You’ll partner with IT Operations and Call Center leadership to identify workflows ripe for automation and craft them using AWS and AI tools like Claude Code and Bedrock.

You will bring an operator's eye to production support, incident response, and monitoring, shaping automation scope and ensuring reliable, scalable delivery across new workflows.