AI-Driven Platform Modernization Engineer

Eclaro Business Solutions, Inc; Metro Manila; Remote; PHP 900,000 - 1,300,000; Full time

Job summary

Eclaro Business Solutions, Inc is seeking an AIOps Engineer, Platform Modernization to shift repetitive operational work to automation using AWS and AI tools. You will partner with IT Operations and Call Center leadership to identify automation opportunities and build them into executable workflows for AI agents and humans.

You will bring production support, incident response, and monitoring experience to guide automation scoping, and document decisions for long-term ownership across the Connect

Qualifications

• Bachelor's degree in an IT-related field or equivalent professional experience.
• AI-first mindset driving automation, modernization, and operational improvement.
• Experience in IT or cloud operations with production support and monitoring.
• Strong understanding of what makes a workflow worth automating and how to scope that work.
• Hands-on knowledge of core AWS services and how they function.
• Experience using AI tools to build or support workflow automations.
• Experience with observability/monitoring platforms (Datadog, CloudWatch).
• AWS certification preferred (Solutions Architect, SysOps Administrator, or higher).

Responsibilities

• Collaborate with IT Operations, Call Center, and Service Desk teams to identify pain points and workflows with strong automation potential
• Convert manual operational runbooks into executable workflows that AI agents and humans can both run
• Use AI tools (Claude Code, Bedrock, ChatGPT, or similar) to build, test, and refine automations
• Bring AWS knowledge to the automation process, using that judgment to vet AI-generated work, keeping aligned with best practices
• Support automated callback flow optimization and AI agent building within the Connect environment
• Draw on production support, incident response, and monitoring experience to shape how automations are scoped and prioritized
• Document automation logic and decisions to support long-term ownership and knowledge transfer

Skills

Automation

AWS knowledge

Incident response

Operational monitoring

Scripting

AI tools

Datadog/CloudWatch

AWS certification

Amazon Connect experience

Education

Bachelor's degree in IT or related

Tools

Claude Code

Bedrock

ChatGPT

Datadog

CloudWatch

AWS Console

Job description

Eclaro Business Solutions, Inc is seeking an AIOps Engineer, Platform Modernization to shift repetitive operational work to automation using AWS and AI tools. You will partner with IT Operations and Call Center leadership to identify automation opportunities and build them into executable workflows for AI agents and humans.

You will bring production support, incident response, and monitoring experience to guide automation scoping, and document decisions for long-term ownership across the Connect