Senior AI Analytics Engineer - Call Center Insights

ECLARO; Quezon City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

ECLARO seeks a Senior AI Analytics Engineer to build an analytics platform enabling natural language questions over structured and unstructured data, including call transcripts. The role centers on delivering a production-ready tool on AWS with Bedrock and SageMaker, ensuring traceability and secure access to sensitive information.

Responsibilities include designing a natural language interface, linking transcripts with metadata, and deploying scalable data pipelines and retrieval workflows for

Qualifications

• Hands-on experience designing and building a natural language analytics or conversational BI app.
• Experience combining structured data with unstructured text to answer business questions.
• Experience with call center data, transcripts, or conversation records.
• Practical experience building AI apps on AWS and Bedrock.
• Strong Python and SQL skills, including data pipelines and APIs.
• Experience with retrieval-augmented generation (RAG) or semantic search.

Responsibilities

• Design and build a natural language interface for call volume, customer issues, repeat contacts, agent activity, and other business measures.
• Connect unstructured information, such as call transcripts and notes, with structured information, such as call metadata and operational records.
• Use Amazon Bedrock to develop language model and retrieval workflows that find relevant information and generate supported answers.
• Build data pipelines and query workflows that retrieve and analyze the right records for each question.
• Use Amazon SageMaker where custom machine learning models, deployment, or monitoring are needed.
• Test the accuracy of retrieved information, generated queries, calculations, and final answers.
• Implement source traceability, access controls, and handling of sensitive customer information.
• Collaborate with business and engineering partners to deploy and improve the tool for production use.

Skills

Natural language analytics

Conversational BI

Python

SQL

Data pipelines

RAG

AWS

Bedrock

SageMaker

Semantic search

Transcripts data

Tools

Amazon Bedrock

Amazon SageMaker

AWS Glue

Amazon Athena

Amazon OpenSearch Service

Amazon S3

Job description

ECLARO seeks a Senior AI Analytics Engineer to build an analytics platform enabling natural language questions over structured and unstructured data, including call transcripts. The role centers on delivering a production-ready tool on AWS with Bedrock and SageMaker, ensuring traceability and secure access to sensitive information.

Responsibilities include designing a natural language interface, linking transcripts with metadata, and deploying scalable data pipelines and retrieval workflows for