AI Support Engineer — Enterprise AI & Onboarding

HelloConnect, Inc.; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

HelloConnect, Inc in the Inoza tower, BGC invites you to join a dynamic team focused on AI support and enterprise solutions. You will resolve complex AI support tickets, guide users through governance processes, and coach on efficient AI use to drive customer satisfaction.

You’ll own the support queue for Claude Enterprise, Gemini, and Slack AI, triaging escalations, validating data-source approvals, and helping roll out the Enterprise AI Marketplace over the next year.

Responsibilities

• Own the support queue for Claude Enterprise, Gemini and Slack AI — triage escalations from L1, diagnose, resolve, and document.
• First point of contact for connector and data-source approval requests — guide users through RFC intake, liaise with IT Security as needed.
• Support the rollout of the Enterprise AI Marketplace as it stands up over the next 6–12 months — help users discover, configure, and troubleshoot plugins and skills as catalogue grows.
• Flag licence-efficiency issues and contribute prompt-pattern guidance to the knowledge base.
• Escalate to the Corporate AI Enablement Engineer or vendor support with clear reproduction steps and context.
• Build and maintain an internal AI support knowledge base: known issues, how-to guides, prompt patterns, and connector FAQs.
• Support onboarding of new Claude and Gemini users, and participate in AI rollouts and pilot programmes; surface ticket trends to Enablement Lead.

Job description

HelloConnect, Inc in the Inoza tower, BGC invites you to join a dynamic team focused on AI support and enterprise solutions. You will resolve complex AI support tickets, guide users through governance processes, and coach on efficient AI use to drive customer satisfaction.

You’ll own the support queue for Claude Enterprise, Gemini, and Slack AI, triaging escalations, validating data-source approvals, and helping roll out the Enterprise AI Marketplace over the next year.