Quality Assurance, Intern (A37245)

AI Rudder Pte Ltd; Makati; On-site; PHP 223,000 - 391,000; Part time

Benefits offered by this job

Learning & Development

Performance recognition

Global exposure

Meaningful impact

Ownership & autonomy

Team engagement

Job summary

AI Rudder in Manila is seeking a detail‑oriented QA Intern to support the quality evaluation and continuous improvement of AI‑powered voice bots using LLMs, ASR, and TTS. This hands‑on role involves analyzing real‑world conversations, identifying issues, documenting findings, and assisting the QA team to optimize conversational AI systems in a fast‑moving, global environment.

You will gain exposure to AI technologies and collaborate with cross‑functional teams, growing your skills in a dynamic

Qualifications

• Pursuing or recently completed degree in a related field.
• Strong attention to detail and problem-solving.
• Good English listening and communication.
• Interest in AI and conversational tech.

Responsibilities

• Analyze AI voice bot conversations using QA guidelines.
• Identify issues in AI responses, speech recognition, and synthesis.
• Document findings and escalate critical issues.
• Assist in preparing evaluation data and samples.

Skills

Attention to detail

Analytical thinking

English communication

Willingness to learn

Education

CS/IT/Engineering

Data Science

Linguistics

Business

Tools

Spreadsheets

Data analysis tools

Job description

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human. Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Work arrangement: On-site

About the Role

We are looking for a detail-oriented and tech-savvy Quality Assurance Intern to join our AI team. You will support the quality evaluation and continuous improvement of AI-powered voice bots, working with technologies such as Large Language Models (LLMs), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS).

This role offers hands‑on experience in evaluating real‑world AI conversations, identifying AI response issues, and supporting the improvement of conversational AI systems.

What You'll Do

• AI Conversation Evaluation: Analyze AI voice bot conversations using established QA guidelines to identify issues in AI-generated responses, conversation logic, speech recognition, and voice synthesis.
• AI Quality Monitoring: Support the monitoring of AI bot performance by collecting and organizing quality metrics, identifying obvious anomalies, and documenting recurring issues.
• Issue Documentation & Escalation: Classify and record AI-related issues, including incorrect responses, conversation flow errors, and ASR/TTS problems, and escalation critical findings to the QA team.
• User Interaction Analysis: Review real user interactions to capture common user expressions, feedback, and scenarios where AI responses fail to meet user needs.
• Quality Analysis Support: Prepare evaluation data, call samples, and issue summaries to support AI quality analysis, reporting, and optimization validation.
• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Engineering, Data Science, Linguistics, Business, or a related field.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Good English communication and listening comprehension skills.
• Interest in Artificial Intelligence, Large Language Models, and conversational AI technologies.
• Ability to follow structured evaluation guidelines and accurately document findings.
• Comfortable working with spreadsheets, data, and digital tools.
• Eager to learn and explore new AI technologies.