AI Platform Support Engineer — Remote Night Shift (API)

SCALABLE OS CORP.; Metro Manila; Remote; PHP 520,000 - 900,000; Full time

Job summary

SCALABLE OS CORP. in the Philippines is seeking an AI Platform Support Engineer to provide technical support, troubleshoot platform issues, and maintain the reliability of AI-powered applications.

The role requires hands-on troubleshooting of APIs, logs, and HTTP status codes, plus scripting in PowerShell or Python to automate tasks. Ideal candidates will work independently in a production environment, document findings clearly, and collaborate with engineering and operations teams to improve

Qualifications

• Hands-on experience providing day-to-day technical support for an AI platform, software application, or technology platform.
• Practical experience troubleshooting APIs, including interpreting HTTP status codes, reviewing logs, and diagnosing common integration issues.
• Working knowledge of Git, including branches, commits, and pull requests.
• Ability to independently read, write, and troubleshoot basic scripts in PowerShell or Python.
• Strong analytical and problem-solving skills, with the ability to investigate technical issues systematically.
• Ability to document technical findings clearly and communicate effectively with technical and nontechnical stakeholders.
• Demonstrated ability to perform foundational troubleshooting and scripting tasks independently, without depending on AI tools to generate or execute the solution.

Responsibilities

• Platform Support and Troubleshooting: Provide day-to-day technical support for AI-powered applications, software platforms, and related integrations.
• API Troubleshooting: Investigate API issues by interpreting HTTP status codes, reviewing application logs, analyzing error messages, and identifying potential root causes.
• Scripting and Automation: Read, write, and troubleshoot basic scripts using PowerShell or Python to automate routine tasks and support technical investigations.
• Git and Version Control: Use Git for everyday development and support workflows, including managing branches, committing changes, reviewing pull requests, and collaborating with technical teams.
• Incident Investigation: Diagnose technical issues, document findings, identify recurring problems, and escalate complex issues with relevant logs and troubleshooting evidence.
• Technical Documentation: Maintain clear documentation of troubleshooting procedures, known issues, resolutions, and platform support processes.
• Cross-Functional Collaboration: Work with engineering, development, and operations teams to investigate platform issues, support integrations, and improve service reliability.
• Continuous Improvement: Identify opportunities to improve support workflows, troubleshooting procedures, and basic operational automation.

Skills

Technical support

API troubleshooting

Scripting

Git workflows

Problem solving

Technical documentation

Collaboration

Tools

Git

PowerShell

Python

Job description

SCALABLE OS CORP. in the Philippines is seeking an AI Platform Support Engineer to provide technical support, troubleshoot platform issues, and maintain the reliability of AI-powered applications.

The role requires hands-on troubleshooting of APIs, logs, and HTTP status codes, plus scripting in PowerShell or Python to automate tasks. Ideal candidates will work independently in a production environment, document findings clearly, and collaborate with engineering and operations teams to improve