AI/LLM Support Engineer — Global, Hybrid, Cloud

ERNI

Manila

Hybrid

PHP 670,000 - 1,116,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work option

International exposure

Job summary

ERNI Development Center Philippines Inc. is seeking an AI/LLM Support Engineer to bridge operations, development, and business stakeholders.

You will investigate incidents, troubleshoot integrations, and support AI-enabled applications to maintain reliable services and improve platform performance. You will work with global teams to diagnose issues, document solutions, and contribute to the operation of LLM solutions and related platforms, including Databricks-based data workflows in a hybrid

Qualifications

Experience in Application Support, Production Support, Technical Support, or similar roles.
Strong analytical and problem‑solving skills.
Knowledge of APIs, system integrations, and web services.
Understanding of networking fundamentals.
Experience with Python scripting.
Ability to analyze technical logs, payloads, and application workflows.
Strong written and spoken English communication skills.
Ability to create clear and structured technical documentation.
Detail‑oriented mindset with a passion for troubleshooting and continuous learning.
Ability to perform prompt engineering concepts and AI workflows.

Responsibilities

Investigate incidents, troubleshoot integrations, and support AI-enabled applications.
Diagnose issues with data pipelines, workflows, and platform services.
Collaborate with engineering, platform, and product teams to resolve complex technical issues.
Create and maintain technical documentation, runbooks, and knowledge base articles.
Contribute to automation initiatives and service improvements.
Support data services deployed on cloud platforms (AWS/Azure).
Help maintain reliability, performance, and scalability of LLM platforms.